Dispatch Manager - Jacksonville (Jacksonville, FL, US, 32202)

Overview

Location: Jacksonville, FL

Responsible for all dispatch operations, supervise dispatch personnel and assuring that the most efficient and cost-effective processes are being used. This position will also be responsible managing the timely delivery of concrete from plant locations to job sites according to customer requests and expectations.

Role & Responsibilities

Responsibilities:

• Supervise and provide leadership to build and maintain a strong dispatch department through effective communications, hiring, training, coaching, counseling, appraising, developing, and succession planning.
• Continually assess the service level and provide recommendations regarding opportunities to improve operational performance.
• Oversee the efficient movement of trucks between assigned plants within a shipping area while effectively communicating with dispatchers in order to meet the needs of an entire market area.
• Review orders in the system for proper mix design, travel times, correct job start times, and job or customer specific needs.
• Communicate with customers to provide information regarding the company’s ability to meet expected delivery times and handles any questions or concerns.
• Manage dispatch personnel to ensure the timely distribution and delivery of concrete according to customer needs and requirements.
• Provide information and training to dispatch personnel to ensure timely and accurate feedback to customers and plant locations.
• Work closely with the sales department to ensure equipment and material availability for specific projects and jobs.
• Analyze and review yardage and delivery reports to ensure optimum asset utilization.
• Communicate with mixer drivers, plant managers, production managers and operations manager on a regular basis to avoid or address issues, concerns or problems.
• Monitor fleet status to ensure customer satisfaction and maximum equipment and labor utilization.
• Work closely with operations to ensure drivers are following company, local, state and federal safety and DOT guidelines, regulations and policies.
• Adjust dispatch schedule as needed to reflect current and accurate information.
• Other duties as assigned.
• Ability to work fluctuating hours in accordance with customer needs.
• Saturdays as required by business needs.
• Install and implement industry specific software programs.
• Diagnose and repair mechanical systems with a focus on electrical components, including wiring

Benefits

• Recession Resistant Industry
• Consistent work, with a work/life balance
• Paid Holidays
• Paid Time Off
• 401(k) Plan w/ employer match contribution
• Medical / Dental / Vision plan offered
• Life Insurance - Company Paid
• Short-term / Long-term Disability Insurance - Company Paid

Get Hired

What to Expect During our Hiring Process

• Background Check
• Motor Vehicle Record Check
• 5-Panel Drug Screen
• Fit for Duty Baseline Physical (if applicable)
• A great team to support you throughout your career with Summit Materials companies!

Build a Lasting Career with us. Begin Here. Go Anywhere. Apply now!

Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.

At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.