About the role
Sulvo, the 2-and-a-half-year-old advertising technology startup is looking for an experienced Senior Customer Success Manager (with Meteor experience) to join our team.
Sulvo and our culture:
Sulvo helps content creators to build a better and more efficient publishing business so they can focus on what they love: creating high-quality content. Online publishing is a mature and enormous industry while also ripe for disruption. Being one of the fastest-growing startups in America, Sulvo has already demonstrated its strong position in the marketplace. Backed by Google, our small but experienced team currently consists of people with deep experience in the online advertising space. We value high creativity, autonomy, and deep innovation both around the product and the overall experience of our community.
The Perks:
• Remote & Flexible. Work from anywhere in the world you choose. We're looking for the very best people, so we won't restrict you by your location.
• Work with a very talented team. Our team has an impressive background building and optimizing products and businesses around the globe.
• Collaborate with prestigious organizations. At Sulvo, being one of Google's main strategic partner, you will be collaborating with the top of the industry.
• Make a difference. The result of your work will help move dollars from the pockets of big corporations into the hands of independent (and sometimes fairly small) publishers.
We are looking for an extremely organized and self-driven customer success manager to work in a remote role with a fast growing startup. Your main objective is to create and maintain the best community area the online publishing world has ever seen, help us create an amazing onboarding experience, educate and help our users to integrate Sulvo onto their sites, diagnose, and solve technical issues users run into, and act as the bridge between our users and our product team.
This includes:
1. Creating 'WOW' moments by promptly replying and communicating with users on our forum. We use "support" as brand building tool which means that this is one of our most important roles in the company.
2. Investigate and solve technical issues users face on a daily basis by debugging complex issues on our users' sites - which use a myriad of different technologies.
3. Distil complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.
4. Writing (and updating) documentation, FAQs and the Sulvo knowledgebase.
5. Representing Sulvo users within the company – to further their needs and help generate more value for them.
What's needed from the ideal candidate:
• Interest towards the Ad Technology / RTB (real-time-bidding) space
• 100% Self-starter mentality (American company culture, American business values)
• JavaScript and Meteor knowledge.
• Willingness to put in the work and be part of an elite startup team (only "A players" will be considered for the position). Please count with the time-zone differences between U.S. West Coast and your home location, wherever that might be.
• Copywriting experience (for writing customer facing materials)
• Extremely strong English (native-level) in both written and spoken language. You will need to explain complex problems and topics in a concise and easy to understand manner.
• Passion for talking to users all day, every day.
• Ability to switch between meteor development and customer facing interactions.
• Previous experience in a troubleshooting environment and be a great problem solver.
About the company
Sulvo, the 2-and-a-half-year-old advertising technology startup is looking for an experienced Senior Customer Success Manager (with Meteor experience) to join our team.
Sulvo helps content creators to build a better and more efficient publishing business so they can focus on what they love: creating high-quality content. Online publishing is a mature and enormous industry while also ripe for disruption. Being one of the fastest-growing startups in America, Sulvo has already demonstrated its strong position in the marketplace. Backed by Google, our small but experienced team currently consists of people with deep experience in the online advertising space. We value high creativity, autonomy, and deep innovation both around the product and the overall experience of our community.
