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Customer Support Agent

Min Experience

3 years

Location

San Francisco

About the job

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About the role

Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare. What You'll Do Provide exceptional support to global customers via email, chat, and video calls. Troubleshoot technical issues and ensure fast, effective resolutions. Collaborate with Product, Engineering, and Sales to improve customer experience. Maintain and update support documentation and knowledge bases. Advocate for customer needs and provide feedback to refine our platform. What You'll Bring 3-5 years of customer support experience, preferably in SaaS or tech. Excellent English communication skills. Familiarity with support tools like Intercom. Ability to work independently in a fast-paced, remote environment. Technical troubleshooting skills and a passion for technology. Experience building trust and establish rapport with customers at all levels. Bonus Points Experience with AI or compliance solutions Basic knowledge of APIs or technical integrations

About the company

Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.

Skills

customer support
SaaS
technical troubleshooting
Intercom