Revolut
Website:
revolut.com
Job details:
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
We are looking for the new members to join
Technical Support team, and this time we are not looking for the experts on the technical levels. This is a great opportunity to increase and boost your knowledge, along with gaining new skills! There is only one main requirement we have this hiring cycle: we need your product knowledge. If you believe that you know Revolut’s products and app flows better than anyone else, this position is definitely for you!
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth.
What You’ll Be Doing
- Handling the escalation cases in JIRA platform.
- Check the JIRA board, do pre-investigation on the issues, classify it accordingly and assign to a relevant team.
- Contact the person from that relevant team and stay in touch with the agent until the issue is resolved.
- Contact the partners and stay in touch with them until the issue is resolved.
- Collaborating with other teams globally.
- Monitoring all critical service metrics and immediately reacting in case of an incident
- Monitoring Revolut backend/frontend/mobile applications to prevent from incoming incidents
What You'll Need
- Previous experience in Customer Support
- Experience working in Technical Support (L1/L2) would be beneficial
- Ability to explain complex issues in an easy and understandable manner.
- Strong attention to detail and analytical skills.
- Great communication skills
- Being able to work 24/7 on shifts basis (rotating shift)
- Knowledge of SQL would be beneficial
- Jira and Google Cloud platform knowledge is preferred
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
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