Medcity Kottayam
Website:
medcityinternationalacademy.com
Job details:
Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. Recognized as a leading provider of English language proficiency and professional assessment test training, MIA focuses on international exam success and global employability. The Academy offers specialized programs for language tests such as IELTS, OET, TOEFL, PTE, Duolingo English Test, and CELPIP, as well as nursing and healthcare assessments including NCLEX-RN, Prometric, CBT (UK), DHA, HAAD, MOH, BLS, and ACLS. With experienced, globally certified trainers, evidence-based teaching methods, digital tools, and an app-based learning ecosystem, MIA supports both online and classroom learners. Its mission is to expand global opportunities for students and professionals across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.
Role Description The Student Relations Manager is a full-time, on-site role based at the Kochi center. This role is responsible for overseeing the end-to-end student experience, from inquiry and admissions support to ongoing engagement and post-course follow-up. The Student Relations Manager will respond to inquiries, conduct counseling sessions, guide students in selecting suitable courses and exams, and coordinate with academic and administrative teams to ensure smooth onboarding and scheduling. The role involves maintaining accurate student records, handling feedback and grievance resolution, organizing orientation and student outreach activities, and supporting placement and career guidance initiatives. The Student Relations Manager will also collaborate with marketing and operations teams to improve student communication, promote programs, and contribute to continuous improvement in service quality.
Qualifications
- Candidates should possess strong student counseling, academic advising, and relationship management skills.
- Candidates should possess skills in communication, interpersonal interaction, and presentation, with fluency in English; knowledge of regional languages is an advantage.
- Candidates should possess organizational, time management, and multitasking skills to manage admissions, scheduling, and student records efficiently.
- Candidates should possess proficiency in MS Office, CRM or student management systems, and basic data reporting and documentation skills.
- Candidates should possess problem-solving, conflict resolution, and customer service skills to address student concerns and maintain high satisfaction levels.
- Relevant experience in student services, education management, training institutes, or customer-facing roles in the education sector is preferred.
- A bachelor’s degree in education, business, psychology, communications, or a related field is required; a master’s degree is an added advantage.
- Ability to work collaboratively with trainers and administrative staff, with a proactive, ethical, and student-centric approach.
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