NIMS University
Website:
nimsuniversity.org
Job details:
Position Overview
The Students Center Officer will serve as the primary interface between students and the university administration. The role involves managing student affairs, addressing student queries, ensuring timely resolutions, and maintaining high standards of student support across the campus. Candidates with experience in handling large student populations in university environments will be preferred.
Eligibility Criteria
- Min a Masters in qualification from a recognized university.
- Minimum 3–7 years of experience in Student Affairs, Student Support or related roles
- Prior experience in managing large student bases at a university or higher education institution preferred
- Excellent communication, interpersonal, and problem‑solving skills
- Presentable personality with a student‑friendly approach
- Strong understanding of student grievance handling, documentation, and campus coordination
- Ability to work in a fast‑paced, student‑centric environment
Key Responsibilities
A. Student Query Management
- Serve as the first point of contact for student queries, concerns, and requests
- Provide accurate information, guidance, and timely resolutions
- Maintain a professional, empathetic, and student‑friendly approach at all times
B. Student Support & Case Handling
- Track, document, and follow up on student issues until closure
- Coordinate with academic departments, hostels, administration, transport, and other units
- Ensure adherence to defined student support standards and service timelines
C. Campus Coordination & Student Affairs
- Support student welfare initiatives, orientation programs, and engagement activities
- Assist in managing student movement, communication, and campus‑wide announcements
- Facilitate smooth interactions between students and university departments
D. Documentation & Reporting
- Maintain detailed logs of student queries, resolutions, and escalations
- Prepare daily/weekly/monthly reports for management review
- Ensure proper documentation of cases, feedback, and support metrics
E. Service Quality & Standards
- Uphold the highest standards of student support and service delivery
- Identify gaps in student services and recommend improvements
- Ensure consistent communication and professional conduct at all touchpoints
Key Competencies Required
- Strong communication & interpersonal skills
- High emotional intelligence and student‑centric mindset
- Problem‑solving and conflict‑resolution abilities
- Professional grooming and presentable personality
- Ability to multitask and manage high‑volume interactions
- Patience, empathy, and a positive attitude
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