VedPrep
Website:
vedprep.com
Job details:
š Hiring: Student Success Specialist
Company: VedPrep
Location:Noida
Employment Type: Full-Time
About the Role
At VedPrep, we are building a student-first learning ecosystem where our responsibility doesnāt end with selling a courseāit begins there.
We are looking for a Student Success Specialist who will act as the bridge between students and VedPrepās academic, technical, and support teams. Your primary responsibility will be to ensure that students face minimum friction during their preparation journey and get the right support at the right time so they can maximize their chances of success in competitive examinations.
šÆ Key Responsibilities
- Act as the primary point of contact for students after course enrollment.
- Understand and resolve studentsā academic, technical, and course-related issues.
- Help students navigate the VedPrep app, classes, study material, tests, recordings, and other learning resources.
- Coordinate with faculty/academic teams to resolve subject-related doubts and academic concerns.
- Coordinate with the technical/product team to resolve app, login, payment, video, test, or other technical issues.
- Track unresolved student issues and ensure timely closure.
- Identify students who are struggling with their preparation and proactively reach out to them.
- Help students understand study plans, course structure, class schedules, tests, and preparation strategies.
- Collect student feedback and communicate recurring issues to relevant internal teams.
- Maintain proper records of student queries, complaints, resolutions, and feedback.
- Identify recurring problems and suggest process/product improvements to improve student experience.
- Work closely with the academic, operations, product, and support teams to ensure a seamless student journey.
- Focus not only on resolving problems but on ensuring student outcomes and exam success.
š Key Performance Indicators (KPIs)
- Student query resolution time
- First-contact resolution rate
- Student satisfaction score
- Number of unresolved/escalated issues
- Student engagement and retention
- Reduction in recurring student complaints
- Timely resolution of academic and technical issues
- Overall student success and course experience
š¤ What We're Looking For
- Must have MSC in Chemistry/Physics
- No need for prior experience.
- Strong communication and interpersonal skills.
- Good understanding of online learning platforms and mobile/web applications.
- Ability to understand student problems and provide practical solutions.
- Strong ownership and follow-up skills.
- Ability to coordinate effectively with multiple teams.
- Patient, empathetic, and student-first approach.
- Comfortable working in a fast-paced EdTech environment.
- Good problem-solving and analytical skills.
- Knowledge of competitive examinations such as CSIR NET, GATE, CUET PG, IIT JAM, UPSC, etc. will be an added advantage.
ā The Ideal Candidate
The ideal candidate is someone who genuinely enjoys helping students succeed.
You should be someone who doesn't simply say āThis is not my department.ā Instead, you take ownership of the problem, find the right person/team, follow up, and ensure that the student gets a resolution.
If you believe student success is your responsibilityānot just student supportāwe would love to have you on the team.
š© How to Apply
Interested candidates can share their CV at hr@vedprep.com with the subject line:
- āApplication ā Student Success Specialistā
Click on Apply to know more.
