High School Moms
Website:
highschoolmoms.com
Job details:
Job Title: Student Success Manager (SSM)
Location: Gurugram/Hybrid
Type: Full-Time
Reports to: Director, Admissions Counseling Services
Collaborates with: Admissions Strategists, Application Mentors, Students, Parents,
About the RoleAs a Student Success Manager (SSM), you will play a pivotal role in supporting the execution of personalized admissions strategies developed by our Admissions Strategists, Application Mentors, and Director of Admissions for high-achieving high school students targeting Ivy League and other top-tier global universities. You will act as the project manager and accountability partner for each student, ensuring timely progress, efficient coordination, and consistent delivery of high-quality outcomes. You’ll also serve as the primary bridge between students, families, application mentors, and strategists, helping turn ambition into action.
Key ResponsibilitiesStudent Strategy Execution & Management● Implement the individualized admissions roadmap designed by the Admissions Strategists.
● Track academic, extracurricular, and standardized testing milestones.
● Ensure timely completion of applications, essays, and auxiliary submissions (e.g., portfolios, videos).
● Monitor and maintain progress dashboards for each student.
Client Communication & Coordination● Serve as the primary point of contact for assigned students and their families.
● Schedule and facilitate check-ins with students to review progress and address roadblocks.
● Ensure seamless communication between students, parents, and Admissions Strategists.
● Provide regular updates to families on deliverables, timelines, and student engagement.
Operational Support● Manage internal deadlines for essays, recommendations, and application components.
● Assist with organizing mock interviews, external program enrollments, and test prep coordination.
● Ensure compliance with internal CRM and project management systems.
Quality Assurance & Student Success● Review submitted student work to ensure alignment with the strategy before the strategist's review.
● Offer constructive feedback and reminders to enhance student performance and output.
● Flag risks or delays early and propose solutions proactively.
Collaboration & Process Improvement● Work closely with Admissions Strategists to ensure consistent alignment with the strategy.
● Contribute to refining workflows and best practices for delivering student success.
● Assist in onboarding new students and families to the system.
Qualifications & Skills● Bachelor’s degree from a reputed institution; background in education, psychology, communication, or management preferred.
● 2+ years of experience in project management, student advisory, client servicing, or academic coordination.
● Exceptional organizational and time-management skills.
● Strong interpersonal and communication abilities (written and verbal).
● Detail-oriented with the ability to multitask across projects.
● Tech-savvy with familiarity in using CRMs, scheduling tools, and project trackers
● Passionate about education and student empowerment.
● Prior experience in college admissions or ed-tech is a plus.
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