BioTecNika
Website:
biotecnika.org
Job details:
We are looking for a driven, people-first Student Success Executive who can do two things
exceptionally well: deliver a smooth, positive experience for every student who reaches out to
us — and proactively identify opportunities to help them get even more value from Biotecnika
offerings.
This is a hybrid role — approximately 60% relationship management and support, 40%
proactive sales including upsell, cross-sell, and re-activation of past students. You will be the
voice of Biotecnika for hundreds of students and professionals every week. Your ability to build
trust and convert conversations into enrolments will directly impact the companies growth.
KEY RESPONSIBILITIES:
Sales & Revenue Activities (40%)
• Identify upsell and cross-sell opportunities during every student interaction and convert them into enrolments.
• Proactively re-activate past students and lapsed leads through structured follow-up calls, WhatsApp, and email.
• Work with the sales team to close warm leads that come in through marketing campaigns.
• Meet and exceed monthly targets for upsell, cross-sell, and re-activation conversions.
• Share insights from customer conversations to support marketing and sales campaigns.
Support & Relationship Management (60%)
• Handle student and customer inquiries via phone, email, and chat with prompt, accurate responses.
• Assist customers with product information, course details, and troubleshooting common issues.
• Address complaints professionally and ensure quick, effective resolution.
• Maintain detailed records of all interactions and feedback using CRM tools.
• Follow up with students post-purchase to ensure satisfaction and build long-term loyalty.
• Collaborate with internal Sales, Marketing, and Content teams to improve the overall customer experience.
• Stay updated on Biotecnika latest programs, industry trends, and biotech career developments.
• Assist students with basic technical troubleshooting (Google Chrome, Windows PC) via remote sessions when needed.
REQUIRED SKILLS & QUALIFICATIONS:
- Education: B.Sc / M.Sc in Science, B.Tech / M.Tech, B.Com / M.Com, MBA, or related fields.
- Experience: Freshers with strong communication skills and a genuine interest in sales are encouraged to apply.
- Prior internship or part-time experience in sales, EdTech, or any customer-facing role is a plus. 0–1 years of relevant experience accepted.
Click on Apply to know more.