Website:
debelearning.com
Job details:
Job Title: Student Success Associate (SSA)
Location: Work from Home
Job Type: Full-Time | Night Shift [ 6 day working]
Compensation: Up to ₹1.8 - 2 LPA
About the Company
Debe Learning is a fast-growing EdTech company providing personalized 1:1 online classes to K–12 students across the USA.
We offer live learning programs in Math, English, Science, and Coding, supported by experienced teachers, structured curriculum, regular assessments, personalized student reporting, and dedicated academic support.
Our goal is to provide every student with a highly personalized learning experience while keeping parents closely involved in their child's academic progress
Role Overview
As a Student Success Associate (SSA), you will be responsible for ensuring the success and satisfaction of students and parents across our US-based programs. You will act as the primary point of contact—guiding students from enrolment through program completion—while also contributing to business growth through upselling and cross-selling opportunities.
Key Responsibilities
- Serve as the trusted advisor for students and parents enrolled in our US-based programs.
- Onboard new students, ensuring smooth transitions and clarity on program expectations.
- Provide ongoing support by addressing academic concerns, feedback, and queries.
- Track student progress, share insights with parents, and recommend solutions to maximize outcomes.
- Collaborate with faculty, support, and product teams to deliver an outstanding learning experience.
- Identify opportunities to upsell or cross-sell additional programs aligned with student goals.
- Ensure high retention rates by building strong, long-term relationships with families.
Requirements
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and empathy to build trust with parents and students.
- Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred.
- Ability to work in US time zones (night shift).
Click on Apply to know more.
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