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marketiquest.com
Job details:
Company Description Growth Metrics Group is an education-focused organization committed to supporting learners through high-quality academic and professional development services. The company specializes in building student-centric programs that enhance educational outcomes and career readiness. Growth Metrics Group values collaboration, integrity, and continuous improvement in all aspects of its work. Team members are encouraged to contribute ideas, support diverse learners, and help create an inclusive, supportive environment.
Role Description The Student Services Coordinator is a full-time, on-site role based in the Pune Division. This role is responsible for serving as a primary point of contact for students, responding to inquiries, and guiding learners through enrollment, orientation, and ongoing support processes. Day-to-day tasks include coordinating student services activities, providing information on programs and policies, assisting with student financial aid processes, and maintaining accurate records in student information systems. The coordinator will offer student counseling support related to academic progress and basic career guidance, while ensuring timely communication via email, phone, and in-person meetings. The role also involves collaborating with faculty and administrative teams to resolve student issues, organizing workshops or information sessions, and continuously improving service quality and student experience.
Qualifications
- Candidates should possess strong skills in Communication and Customer Service to effectively support and engage with a diverse student population.
- Candidates should possess knowledge and experience in Student Financial Aid to help learners navigate funding options and related procedures.
- Candidates should possess skills in Student Counseling and Education to provide guidance on academic pathways and basic career decisions.
- Candidates should possess organizational and time-management skills to handle multiple student requests, maintain records, and meet deadlines.
- Relevant experience in student services, education administration, or a related field is beneficial, along with familiarity with student information systems or CRM tools.
- A diploma or degree in Education, Counseling, Social Sciences, Business, or a related discipline is preferred, and the ability to work collaboratively in an on-site team environment is essential.
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