NxtWave Institute of Advanced Technologies (NIAT)
Website:
niatindia.com
Job details:
Company Description NIAT (NxtWave of Innovation in Advanced Technologies) is an upskilling initiative focused on bridging the gap between industry requirements and academic training. The organization designs and delivers industry-aligned programs that prepare learners for real-world roles in advanced technologies. NIAT currently offers its programs at more than 30+ universities across India, creating strong connections between learners, institutions, and employers. Team members work in a dynamic, education-focused environment with opportunities to contribute to the growth and success of students. For more information, visit www.niatindia.com.
Role Description The Student Relationship Officer is a full-time, on-site role based in Tamilnadu. This role involves managing relationships with students, serving as a primary contact for queries, concerns, and feedback, and guiding learners through NIAT’s upskilling programs. Daily responsibilities include conducting student orientations, follow-up meetings, and check-ins; resolving service-related issues; and coordinating with academic and administrative teams to support student progress. The Officer tracks student engagement and performance, prepares regular reports, and supports initiatives to improve student satisfaction and retention. The role also includes collaborating with internal stakeholders to communicate program updates and promoting relevant offerings to students.
Qualifications
- Candidates should possess strong Business Relationship Management and Customer Service skills to build trust and maintain positive, long-term student relationships.
- Candidates should possess solid Communication skills to convey information clearly, handle student interactions professionally, and coordinate effectively with internal teams.
- Candidates should possess strong organizational and time-management abilities to handle multiple student cases, documentation, and follow-ups efficiently.
- Relevant experience in student support, counseling, or customer-facing roles in education or training organizations is beneficial.
- A bachelor’s degree in any discipline, with demonstrated interest in education, training, or career development, is preferred.
- Comfort with using digital tools, spreadsheets, and CRM or student-management systems is advantageous.
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