PW (PhysicsWallah)
Website:
pw.live
Job details:
Location: Vidyapeeth - Preet Vihar
Role Overview:
The Student Engagement counselor role is a key position within our organization, primarily responsible for absenteeism calling of inactive and irregular students. The parents/guardians of the absent students are contacted to ensure their regularity in the classroom and identify their concern areas if any.
Main KRAs:
● Absenteeism Calling: Interact with Parents/ students who are absent for consecutive classes/ have low attendance and address their queries, concerns, and issues with professionalism and empathy.
● Ticket Creation at Freshdesk: For all the actionable dispositions other than Admission Cancellation Request and Refund, SEC will create a ticket at Freshdesk which will be passed on to the SST member
● Query Resolution: Respond to student inquiries, ensuring prompt and accurate resolution of their queries.
Other KRAs:
● Test Absenteeism Calling: If any student is absent in the Test, Interact with students/Parents. Identify the issues and resolve the issue professionally.
● Parent Teacher Meeting Calling: If required call the parents to attend the Parents Teacher Meeting.
Expectations from SEC:
● Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
● Communicate effectively with students, faculty, and staff, maintaining a high level of proficiency in both written and spoken communication.
● Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.
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