Website:
fluentpluz.com
Job details:
Company Description Fluent Pluz™ is a global leader in foreign language education, supporting learners across more than 13 countries in building academic and professional careers in Japan, Germany, France, and other international destinations. Recognized by MSME, Government of India, the organization provides expert-led training in Japanese, German, and French for learners at all proficiency levels. Fluent Pluz™ emphasizes career-focused, immersive learning that combines language mastery with cultural understanding and practical industry exposure. Learners benefit from personalized mentoring designed to align their language skills with future study and career opportunities.
Role Description The Student Counsellor (Tele Calling) is a full-time remote role focused on guiding prospective and current learners through their language education and career pathways. Day-to-day responsibilities include making outbound and receiving inbound calls, understanding learners’ educational goals, and recommending suitable language programs and learning tracks. The role involves providing clear information about courses, admission processes, schedules, and fees, while addressing queries and concerns promptly and professionally. The Student Counsellor will follow up with leads, maintain accurate records of interactions in the CRM system, and support enrollment targets through effective communication and relationship-building. The position requires close coordination with academic and operations teams to ensure a positive learner experience from initial inquiry to course completion.
Qualifications
- Strong student counseling and career counseling skills to guide learners in choosing appropriate language programs and future pathways.
- Proficiency in Tamil, English and Hindi.
- Excellent communication skills, including clear telephonic communication and active listening, to engage with diverse learners and families.
- Customer service skills to manage inquiries, resolve concerns, and maintain a professional and supportive interaction style.
- Understanding of education services and learning processes, preferably with exposure to language training or international education.
- Ability to work effectively in a remote environment, with good time management, self-motivation, and reliable internet connectivity.
- Comfort with using CRM tools, spreadsheets, and basic office software for tracking leads and reporting.
- Prior experience in counseling, tele calling, admissions, or education sales is an advantage.
- Minimum of a bachelor’s degree in any discipline; qualifications in counseling, psychology, or education are a plus.
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