Website:
deakin.edu.au
Job details:
Experience: 2-4 years of experience in student counselling, study abroad, admissions, or international education.
Mandatory: Prior counselling experience for Australia is required. Candidates without Australia counselling experience will not be considered.
Note: This role may require working on Saturdays during peak intake periods.
Key Responsibility Areas:
Student Counselling & Conversion
- Counsel prospective students interested in studying at Deakin University and in Australia.
- Assess student profiles and recommend suitable programs, campuses, and pathways.
- Guide students on admissions, eligibility, scholarships, and career outcomes.
- Convert leads into applications through effective counselling and follow-ups.
- Build strong relationships with students and parents, ensuring a positive experience.
Lead Management
- Manage and nurture inbound and outbound leads.
- Conduct timely follow-ups and maintain CRM records.
- Track lead progression and ensure high engagement levels.
Application Guidance
- Advise students on admission requirements and documentation.
- Coordinate with application teams to ensure smooth application submission.
- Keep students informed of key deadlines and next steps.
Lead Management
- Achieve counselling, conversion, and application targets.
- Maintain quality, productivity, and compliance standards.
- Ensure accurate reporting and CRM hygiene.
Product Knowledge
- Stay updated on Deakin University programs, scholarships, and admission requirements.
- Maintain strong knowledge of the Australian education sector.
- Work closely with internal teams to deliver a seamless student experience.
- Participate in training and contribute to team goals and process improvements.
Essential Skills Required:
- Strong counselling and conversion skills.
- Excellent communication and interpersonal skills.
- Customer-focused and consultative approach.
- Good stakeholder management and problem-solving ability.
- Knowledge of the Australian higher education landscape.
- Strong follow-up and attention to detail.
Qualifications Required:
- Bachelor's or Master's degree from a recognized university.
Click on Apply to know more.
