About the role
Help increase the GDP of the internet as part of our Operations team.
As a part of the Enterprise Support Team, you'll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience.
Troubleshooting complex user issues and communicating with Stripe's highest value users, providing a best-in-class support experience, by email
Own and manage business critical escalations and incidents for users
Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues
Work with a small portfolio of users, to whom you'll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users' experience with support to account team stakeholders
Work with Engineering and other Operations teams to diagnose and solve technical user problems
Develop relationships with users and identify opportunities to improve support and overall experience with Stripe
Analyze and optimize our support documentation and processes to improve our users' experiences and help scale our operations
About the company
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
