SYMB Technologies
Website:
symbtechnologies.com
Job details:
Role Overview
This role sits in the Founder's Office, working directly with leadership on high-visibility research. You'll study the US market — buyers, competitors, partners and compliance expectations — alongside product and user research, and turn findings into insights that Sales, Marketing and Product can act on, using Claude and other AI tools as your primary toolkit.
Roles & Responsibilities
Research Deeply
- Research US buyer behavior, procurement cycles and market dynamics that shape how we sell into the US
- Apply product thinking to surface gaps and opportunities across our tools and offerings
- Benchmark US-based competitors — track their pricing, positioning and moves
- Run user interviews to understand needs, friction and opportunities firsthand
Connect & Communicate
- Research potential US partners, resellers and marketplaces to support distribution
- Track US compliance and trust requirements (SOC 2, HIPAA, data residency) that matter to buyers
- Bridge teams — feed research and insights to Sales, Marketing and Product
- Turn findings into clear documents, plans and presentations stakeholders can act on
Tools & Systems
- Coordinate with Engineering to confirm data availability, quality and structure
- Use Claude and other integratable AI tools for reporting, dashboards and data processing
- Design systems and processes that make research repeatable and easy to hand off
- Build with Claude and Claude Cowork to automate busywork and make your own process easier
Required Skills
- 0–2 years in a research, strategy or analyst-adjacent role
- Proficient with AI tools (Claude, ChatGPT, Copilot) for analysis and visualization — the primary toolkit, not a bonus
- Comfortable setting up AI-powered automations and workflows (e.g. Claude, Zapier, n8n) to remove repetitive work
- Judgment to validate AI-generated outputs against the actual data
- Reads technical docs and business requirements equally well
- Sharp written communication — this role lives in translation
- Curiosity to keep learning new tools, techniques and markets as they shift
Good to Have
- Familiarity with prompt-based data workflows
- Prior experience as a functional bridge between tech and business teams
- Familiarity with BA frameworks (user stories, BRDs)
- Exposure to US SaaS/enterprise GTM motions or compliance frameworks (SOC 2, HIPAA)
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