Website:
Job details:
About Us: Mason Home is a contemporary home décor and lifestyle brand creating thoughtfully
designed pieces for modern homes. We focus on quality, aesthetics and a personalised customer
experience.
Location: Bandra West, Mumbai
Working Model: Full-time, onsite
Working Days: 7 days a week, with a rotational weekly off
Timings: 11:00 AM - 8:00 PM
Experience: 4 to 7 years
Role Overview: We are looking for an experienced and hands-on Store Manager to take
complete ownership of Mason Home’s Bandra store. You will be responsible for store sales,
customer experience, team management, inventory and day-to-day operations, while ensuring
the store consistently reflects Mason Home’s premium brand standards.
Key Responsibilities:
- Sales & Customer Experience
Own store sales targets and drive revenue through active selling, upselling and repeat business
Build strong relationships with customers and provide personalised product guidance
Monitor sales performance, customer trends and product demand to identify growth
opportunities
Handle customer concerns and ensure a high-quality in-store experience
2.Store Operations & Inventory
Oversee daily store operations including opening/closing, billing and cash handling
Manage inventory, stock movement, replenishment and regular stock audits in
coordination with the warehouse
Track fast- and slow-moving products and highlight stock requirements
Maintain store presentation, visual merchandising, product displays and overall brand
standards
3.Team Management
Lead, manage and motivate the store team to deliver sales and service targets
Plan rosters, weekly offs and floor coverage
Train the team on product knowledge, selling and customer experience
Review performance and provide regular feedback and guidance
4.Business Coordination & Reporting
Maintain accurate sales, inventory and operational reports
Share store insights, customer feedback and key action points with the management team
Coordinate with marketing and internal teams for campaigns, events, launches and other
store initiatives
Identify opportunities to improve store performance and contribute to the overall growth
of the retail business
What You’ll Bring:
4-7 years of experience in retail store management, preferably in premium/luxury, home
décor, furniture or lifestyle
Strong track record of driving sales and managing store teams
Experience handling inventory, POS, cash management and day-to-day store operations
Strong customer handling, communication and relationship-building skills
Good eye for aesthetics, presentation and attention to detail
Strong ownership, problem-solving and decision-making skills
Proactive, organised and comfortable working in a fast-paced, customer-facing
Get in touch: chirag@masonhome.in
Click on Apply to know more.