The Loom
Website:
theloom.in
Job details:
Brand: The Loom
Role: To manage the overall store operations, achieve sales targets, lead the team, and ensure an excellent customer experience while maintaining the brand’s standards.
Key Responsibilities:
1. Store Operations: Manage daily store activities, including opening and closing, billing, cash handling, and overall store maintenance.
2. Sales & Target Achievement: Drive sales, achieve monthly targets, monitor store performance, and implement strategies to improve revenue.
3. Team Management: Lead, train, motivate, and supervise store staff to ensure productivity and excellent customer service.
4. Customer Experience: Ensure high-quality customer service, handle customer queries and complaints, and maintain customer satisfaction.
5. Inventory Management: Monitor stock levels, ensure timely replenishment, conduct stock audits, and minimize inventory discrepancies.
6. Visual Merchandising: Maintain product displays, store presentation, and visual merchandising as per The Loom’s brand guidelines.
7. Policy Compliance: Ensure adherence to company policies, standard operating procedures, billing processes, and security guidelines.
8. Reporting & Coordination: Prepare daily sales reports, monitor key performance indicators (KPIs), and coordinate with the Regional Manager and Head Office regarding store requirements.
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