Gopinath Jewellers
Website:
gopinathjewellers.com
Job details:
Store Manager
Company Description:
Gopinath Jewellers, established in 2003, is a distinguished jewelry brand with multiple showrooms across two states. Known for their diverse range of gold, diamond, and precious gemstone collections, they are committed to delivering products of impeccable craftsmanship and authenticity. Whether for special occasions or everyday elegance, their jewelry reflects timeless beauty and enduring quality, making them a trusted name in the industry. Gopinath Jewellers prides itself on exceptional customer service and creating memorable shopping experiences.
Position Overview:
Department - Retail Operations
Reporting To - Business Head
Location - Gopinath Jewellers [Agartala, Silchar & Sribhumi]
Experience Required - 5-7 Years (Min. 3-5 Years in Managerial Role in Jewellery Retail)
CTC Range - ₹5,00,000 - ₹7,00,000 Per Annum
Role Overview:
The Store Manager is the custodian of Gopinath Jewellers' brand promise at the showroom level. This role owns complete accountability for store P&L, customer experience, team performance, and operational efficiency.
Key Responsibilities:
1. Drive daily, weekly, and monthly sales targets - gold and diamond jewellery across all product categories.
2. Lead, mentor, and manage the complete showroom team including Senior Sales Executives, Sales
Executives, and Customer Relation Managers & Executives.
3. Own the showroom's P&L - monitor revenue, control costs, manage shrinkage, and report financial
performance to the Business Head.
4. Ensure optimal inventory levels - coordinate with the purchase team for stock replenishment, audit
physical stock vs system records, and prevent pilferage.
5. Maintain the highest standards of store presentation, visual merchandising, and display hygiene as per
brand guidelines.
6. Oversee daily cash & billing operations, reconcile daily sales, and ensure accurate reporting to accounts.
7. Build and maintain long-term relationships with HNI and repeat customers; oversee CRM activities.
8. Oversee customer escalations, complaints, and exchange/return cases with empathy and brand-aligned
resolution.
9. Plan and coordinate with marketing agency in-store promotions, festive campaigns, and loyalty events in
collaboration with the marketing team.
10. Conduct daily briefings, product training, grooming checks, and performance reviews with the floor team.
11. Submit daily MIS reports, footfall data, conversion ratios, and category-wise sales reports to management.
Qualifications & Requirements:
• Graduate in any discipline; MBA in Retail Management / Business Administration preferred.
• 5–7 years of experience in jewellery retail, with at least 3–5 years in a Store Manager or equivalent
leadership role.
• Proven track record of achieving and exceeding store-level revenue targets.
• Deep knowledge of gold and diamond jewellery — pricing, making charges, purity, and market trends.
• Strong command over retail operations: inventory management, POS/billing systems, daily reconciliation.
• Proficiency in MS Excel, ERP/billing software, and basic MIS reporting.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Fluency in Hindi and English is preferred.
Preferred/Added Advantage:
• Prior experience in managing a jewellery retail showroom.
• Exposure to loyalty program management and CRM tools.
Key Performance Indicators (KPIS):
• Monthly & annual revenue target achievement (store-level)
• Gross profit margin and cost-of-operations management
• Customer satisfaction score (CSAT) and repeat purchase rate
• Inventory accuracy (physical vs system variance ≤ 0.1%)
• Footfall-to-conversion ratio and average transaction value
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
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