BESTSELLER
Website:
bestseller.com
Job details:
Company Description BESTSELLER India is a leading fashion retail company with 216 exclusive brand outlets and presence in over 1,463 shop-in-shops across multi-brand stores in India. It markets and sells six well-known fashion brands: JACK&JONES, VERO MODA, ONLY, Selected, JACK&JONES Junior, and VERO MODA GIRL. BESTSELLER India is part of BESTSELLER, a family-owned fashion company founded in Denmark in 1975. Globally, BESTSELLER operates in 47 countries with 3,100 branded retail stores and 16,500 external multi-brand stores, offering diverse career opportunities in an international environment. More information about the company and its brands can be found at www.bestseller.com.
Role Description The Store Manager is responsible for the overall performance, operations, and customer experience of the store. This full-time, on-site role is located in the Mumbai Metropolitan Region and involves leading the store team, managing daily opening and closing procedures, and ensuring a high standard of visual merchandising and store presentation. The Store Manager oversees sales targets, monitors inventory levels, manages stock replenishment, and implements retail loss prevention measures. The role includes coaching and scheduling team members, handling customer queries and escalations, and maintaining service standards to drive customer satisfaction and loyalty. The Store Manager also collaborates with regional leadership on store reporting, promotions, and local marketing initiatives.
Qualifications
- Strong store management and retail operations skills, including experience in supervising teams and managing daily store activities.
- Demonstrated ability in customer service and customer satisfaction, with a focus on delivering a consistent, high-quality in-store experience.
- Excellent communication skills, with the ability to interact effectively with customers, team members, and cross-functional partners.
- Knowledge of retail loss prevention practices, including stock control, shrinkage reduction, and adherence to store policies.
- Proven ability to work with sales targets, KPIs, and reporting tools to drive performance and profitability.
- Relevant experience in fashion retail or similar consumer-focused environments is highly beneficial.
- Strong organizational and problem-solving skills, with the ability to make sound decisions in a fast-paced setting.
- Diploma or bachelor’s degree in business, retail management, or a related field preferred.
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