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Store ManagerJob Summary
The Store Manager is responsible for the complete business, operational, commercial, and administrative management of the store. The role requires strong leadership, operational discipline, customer-centricity, inventory control, team management, and sales orientation to ensure achievement of business targets and smooth day-to-day store operations. The Store Manager acts as the overall custodian of the branch and is accountable for store profitability, customer satisfaction, operational compliance, and team performance.
Key Responsibilities
- Drive store sales, profitability, and achievement of monthly and annual business targets
- Ensure excellent customer service standards and customer satisfaction at all times
- Manage overall store operations including opening, closing, billing, floor management, and customer handling
- Monitor stock availability, replenishment, inventory accuracy, and stock ageing
- Ensure implementation of FIFO practices and reduction of expiry, damages, and shrinkage
- Supervise perpetual stock checks, stock audits, and variance investigations
- Ensure proper merchandising, category display, signage visibility, and planogram compliance
- Drive promotional activities, seasonal displays, and business campaigns within the store
- Monitor billing efficiency and minimize customer waiting time
- Ensure cleanliness, hygiene, maintenance, and safety standards across the store
- Manage staff attendance, discipline, productivity, grooming, and training
- Conduct daily staff briefings and assign operational responsibilities
- Coordinate with warehouse, purchase, logistics, HR, finance, and head office teams
- Handle customer complaints, escalations, and operational challenges effectively
- Monitor vendor activities and ensure proper execution of supplier-led promotions
- Ensure adherence to SOPs, company policies, audit requirements, and statutory compliance
- Prepare and submit operational, inventory, and sales reports to management
Requirements
- Bachelor’s degree preferred
- Experience in retail store management or supermarket operations
- Strong leadership and team management skills
- Good understanding of inventory management and merchandising
- Customer-focused and business-oriented mindset
- Ability to handle operational pressure and achieve targets
- Strong communication, coordination, and problem-solving skills
- Knowledge of retail billing systems and inventory software preferred
- Ability to manage manpower, operations, and customer experience efficiently
Assistant Store ManagerJob Summary
The Assistant Store Manager supports the Store Manager in the smooth execution of all store operations and is responsible for supervising floor activities, customer service, stock management, and staff coordination. The role requires operational efficiency, leadership support, customer handling ability, and strong coordination skills to ensure seamless store functioning and achievement of business objectives.
Key Responsibilities
- Support the Store Manager in managing daily store operations
- Supervise floor operations and ensure smooth customer flow
- Monitor staff productivity and allocate operational responsibilities
- Ensure proper stock replenishment and shelf availability
- Maintain merchandising standards, display quality, and promotional visibility
- Assist in achieving store sales and operational targets
- Monitor billing counters and reduce customer waiting time
- Ensure cleanliness, hygiene, and discipline across the store
- Support inventory management, stock checks, and variance control
- Identify and report expiry, damages, and non-moving inventory
- Handle customer queries, complaints, and escalations professionally
- Ensure adherence to operational SOPs and company policies
- Coordinate with warehouse and backend teams for stock and operational support
- Assist in training and motivating store staff
- Ensure smooth store functioning in the absence of the Store Manager
Requirements
- Graduate preferred
- Experience in retail operations or supermarket environment
- Good communication and team coordination skills
- Basic understanding of inventory and store operations
- Customer service orientation
- Ability to work in shifts and operational environments
- Strong problem-solving and multitasking abilities
- Leadership qualities and operational discipline
- Knowledge of retail systems and billing operations preferred
E-Commerce ManagerJob Summary
The E-Commerce Manager is responsible for managing the company’s online business operations including website sales, marketplace management, order fulfilment coordination, digital merchandising, and customer experience across all online platforms. The role requires strong operational management, analytical capability, digital commerce understanding, and coordination with cross-functional teams to drive online business growth and operational efficiency.
Key Responsibilities
- Manage end-to-end e-commerce operations across all online channels
- Monitor and improve online sales performance and business growth
- Ensure timely processing, packing, dispatch, and delivery of online orders
- Coordinate with warehouse and logistics teams for order fulfilment
- Manage product listings, catalogue quality, pricing, and online promotions
- Ensure inventory synchronization across website, ERP, and marketplaces
- Monitor order cancellations, returns, refunds, and customer complaints
- Improve customer experience and online service standards
- Coordinate with digital marketing teams for campaigns and promotions
- Track and analyse KPIs including conversion rates, order fulfilment timelines, and customer retention
- Manage marketplace operations including Amazon, Flipkart, and other digital platforms
- Ensure smooth OMS and ERP integration and operational efficiency
- Monitor competitor activities and identify online business opportunities
- Improve online merchandising and product visibility
- Prepare and submit e-commerce business reports and performance analysis
Requirements
- Bachelor’s degree in business, e-commerce, marketing, or related field preferred
- Experience in e-commerce or online retail operations
- Knowledge of marketplace operations and OMS systems
- Strong analytical and coordination skills
- Good understanding of digital commerce workflows
- Customer-centric approach
- Ability to manage multiple operational tasks simultaneously
- Strong communication and vendor coordination skills
- Knowledge of ERP, inventory, and online sales systems preferred
Warehouse ManagerJob Summary
The Warehouse Manager is responsible for overseeing and managing all warehouse operations including inventory control, storage management, inward and outward stock movement, dispatch planning, warehouse discipline, and operational efficiency. The role requires strong inventory management capability, operational leadership, process discipline, and coordination with multiple departments to ensure accurate and timely warehouse operations.
Key Responsibilities
- Manage day-to-day warehouse operations and inventory activities
- Ensure accurate GRN, inward, storage, picking, packing, and dispatch processes
- Maintain inventory accuracy and minimize stock variances
- Implement FIFO practices and monitor stock ageing
- Reduce damages, pilferage, and operational losses
- Ensure timely dispatches to stores, customers, and e-commerce operations
- Coordinate with purchase, logistics, stores, and e-commerce teams
- Monitor inward and outward movement documentation and compliance
- Ensure proper storage practices and warehouse space utilization
- Supervise warehouse manpower and allocate operational responsibilities
- Monitor warehouse productivity and operational turnaround times
- Conduct regular stock audits, reconciliation, and physical verification
- Ensure cleanliness, hygiene, and safety standards within the warehouse
- Monitor near-expiry, damaged, and non-moving inventory
- Ensure adherence to SOPs and operational processes
- Prepare operational and inventory reports for management review
Requirements
- Graduate preferred
- Experience in warehouse, logistics, or inventory management
- Strong understanding of warehouse operations and supply chain processes
- Knowledge of inventory control and stock management systems
- Leadership and manpower management skills
- Ability to work under operational timelines and pressure
- Strong coordination and problem-solving abilities
- Knowledge of ERP and warehouse management systems preferred
- Good analytical and reporting skills
Preference will be given to candidates who are familiar with the local market, culture, language, and operating environment of Goa, as the role requires strong community engagement and local operational understanding.
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