Foodstories
Website:
foodstories.shop
Job details:
What You’ll Lead
• People & Culture: build, coach, and inspire a high-performing, cross-trained team across Retail,
Café, BOH/Ops, and Digital Concierge.
• Guest & Community obsession, VIP rituals, tastings/masterclasses, and local collaborations that
create a cult following.
• Business & P&L: daily grip on sales, margins, UPT/ATV, conversion, labour, waste, and shrink;
act quickly and intelligently on insight.
• Operations & Excellence: immaculate SOPs, audit-readiness, accurate inwards and GRN/IRN,
disciplined inventory and waste control.
• Omnichannel & Digital: seamlessly orchestrate store, website, WhatsApp, and phone orders;
grow memberships and repeat business through personalized outreach.
• Space & Storytelling: visual merchandising, tasting counters, and seasonal narratives that make
guests linger - then return.
• Partnerships & Compliance: proactive relationships with mall/property and regulators;
unwavering hygiene and food-safety (FSSAI-aligned).
Leadership & People
• 30/60/90 Onboarding: crystal-clear goals; role mapping; cross-training matrix by week 4;
successors identified by day 90.
• Coaching Cadence: daily huddles; weekly floorcraft coaching; monthly development chats;
quarterly talent reviews.
• Standards & Training: service playbook, brand voice, grooming, escalation ladder; 100% hygiene
& food-safety compliance.
• Scheduling & Labour: demand-based rostering, smart allocations, and live redeployments during
peaks to lift productivity per sq. ft without compromising service.
• Culture & Retention: recognition rituals, transparent feedback loops, psychologically safe and
approachable leadership; track eNPS and attrition with quarterly goals.
• Quality & Audits: zero-incident mindset; routine safety/EHS checks; training completion and
audit scores tracked and celebrated.
You Might Be Born For This If…
• You’re a magnetic, hands-on leader who reads a room and a P&L with equal ease.
• You have a point of view on taste: origins, makers, terroir, craft and you love sharing that
curiosity.
• You stay calm, clear, and generous under pressure; your team feels braver around you.
• You love to lead people and P&L with equal passion.
What You’ve Done
• 6–10 years in premium/luxury retail or hospitality (food-led environments a plus), leading 10+
teammates across multiple functions.
• Proven P&L accountability and comfort with the daily rhythm of KPIs, inventory health, audits,
and loss prevention.
• Experience with guest management and omnichannel outreach (appointments, remote selling,
concierge fulfilment).
• Strong communication and stakeholder management with property partners and local regulators;
FSSAI/hygiene know-how.
• Great story teller and passionate about food and beverage
What Success Looks Like
• Store rhythm is crisp: huddles, walk-throughs, and dashboards drive action; SOPs are lived, not
laminated.
• Top guests are mapped by name and palate; tastings/masterclasses have waitlists; repeat orders
are climbing.
• Inventory is healthy and honest: GRN/IRN accuracy is consistent; waste/shrink are trending
down; audits are clean.
• Team is confident and kind: cross-training underway; successors visible; eNPS baseline captured
and improving.
• You will own and oversee the company’s governance standards, ensuring consistency and
compliance at all levels
Rewards & Pathway
• Access: direct, ongoing access to the founders mentorship and rapid decision-making.
• Trajectory: part of a growing bench of Store Directors with a clear runway to multi-store
leadership and, over time to even own the role of CEO.
Click on Apply to know more.