zepto
Website:
zeptonow.com
Job details:
About Zepto
Zepto is a leading Indian consumer technology company and a pioneer in the fast-growing quick-commerce sector. Founded in 2021, Zepto delivers groceries and everyday essentials to millions of customers within minutes through a technology-driven logistics and supply chain network. The company operates at the intersection of product innovation, data science, and customer experience, building scalable consumer platforms in one of the world’s most dynamic digital markets.
Zepto is backed by prominent global and institutional investors, including General Catalyst, Lightspeed Venture Partners, Nexus Venture Partners, StepStone Group, Avra Ventures, and the California Public Employees’ Retirement System (CalPERS). In its most recent pre-IPO funding round, Zepto raised approximately USD 450 million at a valuation of nearly USD 7 billion, underscoring strong investor confidence in the company’s long-term growth and market leadership.
1. Role Overview
The Store Captain is the on-ground leader responsible for rider performance, reliability, and Direct Handover % (DH%) across Zepto stores. They act as the bridge between the rider fleet and city operations, ensuring every delivery partner adheres to process discipline, completes onboarding smoothly, and maintains high Direct Handover performance. The captain’s success is directly tied to DH% and 1–10th Order Reliability.
2. Key Responsibilities Primary KRAs:
1. Direct Handover % (DH%)
• Maintain ≥90% DH% across assigned stores (average of both).
• Drive operational discipline – rider app login, on-time reporting, and readiness.
• Identify and fix low DH% causes via training or process corrections.
2. 1–10th Order Reliability
• Ensure ≥90% of new riders complete their first 10 orders without drop-off.
• Track early performance and intervene for low reliability.
• Collaborate with training teams for SOP reinforcement.
3. Additional Responsibilities
1) Maintain rider attendance and availability discipline
2) Handle first-level grievances and escalations. (CSAT > 90%, Rider NPS >70%)
3) Support sourcing via rider referrals and local leads.
4) Rider asset inventory cc (every Monday)
5) Daily rider huddles
4. Key Skills & Competencies
• People management and motivational skills
• Data interpretation and dashboard familiarity
• Conflict resolution and communication skills
• Local language fluency + basic English
• Familiarity with Excel/Sheets for daily reporting
5. Qualifications
• Graduation preferred
• Minimum 1–3 years experience in delivery, logistics, or fleet management
• Prior experience in team-handling or rider operations preferred
Zepto is an equal opportunity employer and is committed to building an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, or disability status.
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