IT Helpdesk Level 3

We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of mind. Job Summary An IT Helpdesk Level 3 Technician with our International Helpdesk Department is responsible for providing first and second line technical support for computers, phones, printers, mobile devices, cloud services and networks, to internal staff and on occasion field representatives at remote offices across Canada, Australia and UK. This is a 1year contract and hybrid role, with 1-2 days per week expected in-person at 200 Bay Street in Toronto. Job Responsibilities Providing first and second line technical support for computers, phones, printers, mobile devices, cloud services and networks, to internal staff and on occasion field representatives at remote offices across Canada, Australia and UK Responding to a high volume of tickets, calls and ensuring customer satisfaction with timely resolutions. Answering and logging calls within determined guidelines Analyzing and interpreting inquiries: providing information, advice or instructions and assisting in problem resolution Escalating calls within parameters Shift work is required Other duties as required or assigned Qualifications Have excellent verbal and written communications skills Be proficient in Microsoft Cloud (MS-900 certified is an asset) and Apple O/S, VMWare, Printer, and Telephony Understand LAN/WAN networking infrastructure and working knowledge of Cisco VPN Have working knowledge of MS365 Have working knowledge on Win11 Have working knowledge of active directory Have experience with troubleshooting to determine and resolve problems Have knowledge of Cyber Security best practices Be able to work in a team environment and independently, as well as shifts on the different time zones. Be able to complete tasks quickly and effectively Technical certifications and equivalent are an asset, but not a requirement.

We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of mind.