Application Processor Specialist (Remote)

 

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

 

Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

 

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

 

The Specialist, Application Processor supports the accurate and efficient processing of scholarship applications and the determination of applicant eligibility in accordance with program guidelines. This role focuses on operational execution, data integrity, and system optimization, ensuring timely and accurate entry and management of application data across all platforms. The Specialist works closely with Application Services Management and cross-functional teams to maintain efficient workflows, troubleshoot issues, and support continuous process improvement initiatives.

 

Location: Remote (United States)

 

Key Responsibilities:

• Analyze and research complex application processing escalations.
• Ensuring scholarship students are in the correct status.
• Accurately process applications and determine eligibility by reviewing documentation and accurate calculations when applicable in accordance with established guidelines.
• Reviews appeals and provides determination resolution.
• Research suspended/on-hold application errors.
• Initiate external contact by telephone to customers for clarification on application information.
• Identify and report any suspected fraudulent activity or red flags within application and ensure each are appropriately addressed prior to final approval.
• Special projects assigned by management.
• Participate in regular staff meetings, training/testing programs and leadership sessions.
• Seek and suggest efficiencies for manual and online entry operations.
• Identify processing deficiencies by informing leadership.
• Suggest ways to improve work processes, complaints and productivity.
• Identify personal internal/external education and/or training needs.

Qualifications:

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• 3–5 years of experience in application processing, mortgage loan processing, customer service-related processing, related fields and/or education-related environments.
• Associate’s degree preferred; equivalent experience considered.
• Strong analytical skills with the ability to interpret information, troubleshoot issues, and follow structured workflows.
• Familiarity with enterprise systems, digital platforms, and cloud-based applications.

 

You’ll Stand Out If You Have:

• Associate’s degree preferred; equivalent experience considered.
• Bilingual in Spanish preferred.

 

Key Competencies:

• Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, and clear sense of boundaries.
• Ability to think critically and make decisions using sound judgement, experience and existing tools/resources, including applicable rules/regulations.
• Ability to explain documentation requirements and overcome objections or obstacles on outstanding issues.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to communicate effectively, both verbally and in writing, with individuals inside and outside the Organization.
• Must be willing to work in a collaborative, fast-paced, structured team environment and can adapt quickly to change.

 

Interview Process:

• Veriff Identity Verification
• Recruiter Video Interview
• Hiring Manager Video Interview

 

Why you’ll love working here:

• Award-Winning Culture:
  We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
  Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
  Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
  From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
  Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

 

Working Conditions and Equipment Use:

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver license with proof of insurance.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.

Administers state-approved K-12 educational scholarship programs in Florida.