About the role
We are seeking a WordPress Technical Support Agent to join our growing team. As a WordPress Technical Support Agent, you will be responsible for providing exceptional customer support to our clients, helping them resolve technical issues with their WordPress-powered websites.
Key Responsibilities:
- Respond to customer support inquiries via email, chat, and other channels in a timely and professional manner
- Diagnose and troubleshoot a variety of WordPress-related issues, including plugin conflicts, theme customization, and website functionality
- Provide step-by-step guidance and solutions to help customers resolve their technical problems
- Escalate complex issues to the appropriate team members for further investigation and resolution
- Continuously update your knowledge of WordPress best practices, new features, and industry trends
- Contribute to the development of our knowledge base and support documentation
Requirements:
- 1-2 years of experience in WordPress support or a similar technical customer service role
- Strong understanding of WordPress core functionality, plugins, and themes
- Excellent problem-solving and analytical skills
- Exceptional written and verbal communication skills
- Ability to prioritize and manage multiple tasks efficiently
- Passion for providing top-notch customer service
- Familiarity with project management tools and ticketing systems
This job is sourced from a job board