Quality Assurance Specialist

**Quality Assurance Specialist** Monitoring (CC03) · Iloilo, PH, Iloilo Stealth Monitoring is looking for talented individuals like you! Be the next Quality Assurance Specialist . Job Highlights: -Day 1 HMO for you and two (2) of your dependents. -Annual and Performance Based Salary Increase -Additional Leave Credits Duties & Responsibilities: Problem Identification and Analysis * Investigates missed incidents and customer (internal/external) complaints; * Identify root cause, risks, trends, patterns, threats, and operational challenges to be communicated to Monitoring Center Manager. * Analysis of strategic plans and reviews in the Surveillance processes; * Formulate recommendations to prevent further deviation from the standard process and/or promote continuous improvement of processes. Recommendations are to be communicated to Monitoring Center Manager. Performance Monitoring * Achieves quality assurance of operational objectives by contributing information and analysis to strategic plans and reviews; * Preparing and completing reports on trends, patterns, threats, and analysis on productivity; quality, and customer-service standards; * Operations Audits to establish alignment of Operational standards and recommend improvements Overall Communication * Provide timely feedback and Performance Management data to Monitoring Center Manager, Supervisors, Team Leads, and Video Surveillance Operators to correct and prevent further deviation from the standard processes. * Collaborate and recommend with the Training Specialist and Monitoring Center Manager to develop instructional materials for training courses and executing training plans; * Communicate process updates to the Monitoring Center * Ability to coach and train Monitoring Center staff effectively and efficiently Ad Hoc * Perform other duties as assigned * Ability to provide support to operations * Ability to execute Team Lead & Supervisor roles as needed by Operations. Qualifications: * Graduate of any 4- course * Minimum of 3 years experience in a Quality Assurance role * Lean Six Sigma certification is an advantage * Good working knowledge of MS office software * Excellent computer skills * Highly detail-oriented to ensure that all work performed by staff is of the highest quality and meets all internal and external policy and procedural requirements * Excellent communication (oral and written) skills * Ability to manage priorities * Time management and organizational skills * Interpersonal skills, self-confidence, leadership capabilities * The ability to communicate in a clear, simple, constructive, and effective fashion * A customer-oriented approach * Good decision making and problem-solving skills in a changing environment * Proven ability to coach, train, and motivate for perform *At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.* *Get to work with skillful team members and experience limitless growth.* *Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.* Location Iloilo, PH, Iloilo Minimum Experience Experienced

Stealth Monitoring, a privately held company with U.S. headquarters in Dallas, TX, and Canadian headquarters in Toronto, ON, is North America’s leading provider of live video monitoring solutions. We specialize in proactive and intelligent video monitoring technology that can significantly improve threat detection and police response. Our security solutions feature advanced technology, coupled with human intelligence and efficient processes, to help detect and deter crime while reducing security guard and other expenses. We are also heavily invested in the future of computer vision and artificial intelligence. We are actively developing new technologies that can enable executives with valuable business intelligence data to improve their day-to-day operations and decision-making abilities. We have over 2000 employees, 40 offices, and 7 redundant live video monitoring control centers. Our team proactively monitors 100,000+ cameras daily, resulting in more than 50,000 deterred crimes, 1000+ arrests and 70,000+ analyzed customer videos every year, securing peace of mind for business owners throughout North America.