- Salary
- $75k - $100k
- Experience
- 2+ yrs
- Location
- Edwardsville, Illinois, United States
- Job type
- Full-time
Required skills
- business performance
- marketing plans
About the role
Overall Mission: To model and
ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business
performance results in each of the key result areas by developing a culture of
accountability and delivering “Every Store
Perfect”:
- Through a process approach
ensuring standards (financial and operational) by executing plans and holding
store teams accountable to grow sales and profit, maintaining quality at the
highest levels.
- Through clearly
communicating brand standards and expectations;
- Through
coaching, training and mentoring the Management teams to achieve their full
potential;
- Through driving an ownership mentality by showing an ability to grow
the business with both top line and bottom line results;
- Through building an environment consistent with the Company
Mission and Vision.
Key Performance Areas:
Sales and Profit Growth
- Lead district with an unrelenting passion to grow sales and profitability.
- Ensure the district results achieve the expectations
for the key result measures while demonstrating an ability to change.
- Report district performance to Division Presidents
quarterly through a process approach.
- Partner with Division Presidents on local marketing to
plan and execute DMA-level and local store marketing plans.
Developing People- Coach General Manager to hold Management team
accountable for service, quality, cleanliness, facility and safety improvement
plans and results.
- Oversee and ensure the effectiveness and execution of
crew training, recertification, development and promotion process.
- Lead bench discussion with DM & HRM on effective succession
planning processes.
- Conduct interviews, hire, and train quality management
candidates from internal, external, and campus
efforts.
- Ensure effective MIT and Manager Training, development,
and feedback execution through weekly visits with Managers in Training.
- Support and prioritize development of General and
District Manager hires in partnership with DP, HRM and FTM.
- Ensuring the most effective utilization of company assets and district talent.
- Coach General Manager on appropriate store associate staffing requirements.
- Ensure Operation Supervisor and Internal Management Candidate development.
Brand Execution
- Responsible to Model, Coach, Mentor, Train, and
Communicate service and production expectations with management teams.
- Maintaining quality standards in Service, Quality,
Cleanliness, Facility, and safety as measured by key metrics.
- Hold General Managers and their teams accountable for improving all
Guest measures.
- Coach General Managers and
Management teams on creating and implementing action plans for rapid
improvement with an appropriate level of follow up.
- Partner with Maintenance Department to safeguard
Facility and Equipment standards.
- Lead new product, process and program roll outs within the District.
- Hold General Managers and their teams accountable for
effective implementation of new products, processes and program in their restaurants.
Environment
- Lead with a structured and disciplined approach to
Daily, Weekly, Period and Quarterly success
routines.
- Model celebrating successes.
- Recognize improved and/or top performance on each and every store visit.
- Partner with HRM on Associate and Management
Investigations in accordance with investigation procedures.
#GM7080
About Steak n Shake
Operates a chain of fast-casual burger and milkshake restaurants.
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