General Manager
Job Type: Full-Time | 50–55 Hours per Week
Industry: Quick Service Restaurant (QSR)
Opportunity: Eligible for Franchise Partner Program Offering compensation up to $65k
Lead a Restaurant at the Forefront of QSR Innovation
At Steak 'n Shake, we’re blending our rich heritage
with bold innovation to redefine what a quick-service experience can be with a relentless
focus on hospitality, ensuring every guest feels welcome, valued, and cared
for. As a General Manager, you
won’t just manage, you’ll lead from the front. This is a hands-on leadership
role for those who take pride in operational excellence, team development, change
management and getting results through doing the work, not just directing it.
If you’re a seasoned QSR leader looking to grow into
ownership, this could be your pathway. Top-performing GMs are eligible to join
our Franchise Partner Program—an opportunity to own and operate your own
Steak 'n Shake with long-term financial and personal rewards.
What You’ll Do
Restaurant Leadership &
Operations
- Lead by example—actively working the line, prepping
food, maintaining cleanliness, and serving guests.
- Wear a professional uniform daily—shirt and
tie or collared blouse—setting the tone for team presentation.
- Ensure operational excellence across all shifts: opening,
mid-day, and closing.
- Uphold all brand standards, food safety practices,
and service protocols.
Financial Performance
- Own the P&L: manage food costs, control
inventory, verify invoices, and eliminate waste.
- Drive labor efficiency with smart scheduling,
cross-training, and station versatility.
- Proactively monitor and reduce shrinkage through
strong controls and real-time coaching.
Inventory & Supply Chain
Control
- Oversee inventory from the back door to the front
line.
- Conduct regular inventory counts with attention to
accuracy and waste reduction.
- Maintain strong vendor relationships and ensure tight
invoice and delivery protocols.
Team Building & Development
- Recruit, train, and retain top hourly talent.
- Build a cross-functional team trained across multiple
stations to maximize labor productivity.
- Inspire a high-performing culture centered on hospitality,
accountability, and consistency.
- Provide clear feedback and coaching tied to
operational standards and results.
Performance & Process Management
- Use metrics to drive decision-making: speed of
service, food quality, guest satisfaction, and labor costs.
- Reinforce systems and SOPs that create repeatable
success.
- Take pride in developing a restaurant that’s clean,
efficient, and welcoming.
Job Requirements
- 3+ years of QSR or fast-casual restaurant management
experience required.
- Proven history of consistent work tenure and
reliable leadership.
- Deep understanding of food cost management, labor
optimization, and operational KPIs.
- Hands-on leadership—comfortable working the drive
through or grill when needed.
- Tech-savvy with POS systems, inventory
platforms, and invoice tools.
- Strong physical stamina: can lift 50 lbs., stay on
your feet all day, and thrive in a fast-paced kitchen.
- Professionalism that extends to your LinkedIn
profile (if you have one) and resume—both should tell the same story.
- Track record in driving hospitality excellence and
navigating change in a team setting.
What Success Looks Like
- Your restaurant consistently exceeds goals for costs,
guest satisfaction, and cleanliness.
- Your team is engaged, well-trained, and delivers
fast, friendly service with pride.
- You maintain a polished, energetic presence—setting
the tone every shift.
- Your store becomes a top performer and you’re invited
into the Franchise Partner Program.
#GM7080