Account Manager/Customer Success - Enterprise

ABOUT STATSIG Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A/B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers! ABOUT THE TEAM Experimentation is Statsig's marquee product, and serves as the "front door" for most customers onto the Statsig platform. We pride ourselves on having the most advanced product experimentation offering on the market today, available in both a hosted (Statsig Cloud) deployment mode or native to customers' warehouses (Statsig Warehouse Native). Statsig's Experimentation team is constantly working to push the boundaries of product experimentation tooling, integrating cutting-edge statistical methods that enable our customers to run more accurate experiments, faster. We are constantly leveling up our experimentation tooling to decrease the friction of scaling experimentation across teams. WHAT YOU'LL DO In this role, you'll be at the heart of our enterprise customer relationships—building trust, driving value, and uncovering new opportunities for growth. As the primary point of contact for a portfolio of high-impact accounts, you'll lead everything from seamless onboarding and proactive health monitoring to strategic alignment, cross-sell and expansion initiatives, and renewal management. You'll collaborate across teams to ensure every customer interaction delivers impact and strengthens our long-term partnerships. RESPONSIBILITIES COMMERCIAL MANAGEMENT: - Negotiate and finalize contracts, pricing agreements, and terms in collaboration with internal stakeholders and legal teams. - Drive revenue growth by identifying opportunities for account expansion, renewals, and upselling. - Navigate complex customer organizations to promote the expansion of Statsig into additional departments, business units, and use cases. - Track and analyze account performance, revenue forecasts, and other key metrics to provide accurate reporting to management. - Collaborate with the sales team to develop account strategies and support the acquisition of new customers. CUSTOMER RELATIONSHIP MANAGEMENT: - Regularly assess customer health and success metrics to drive retention and identify areas for improvement. - Proactively engage with customers to ensure satisfaction, address concerns, and identify upselling and cross-selling opportunities. - Develop and maintain strong relationships with key stakeholders, acting as the primary point of contact for all customer-related matters. - Conduct regular business reviews and provide strategic recommendations to maximize customer value and achieve their desired outcomes. - Understand customer needs, goals, and challenges to provide strategic guidance and build long-term partnerships. INTERNAL COLLABORATION: - Work closely with cross-functional teams, including sales, marketing, product, and enterprise engineering, to align strategies and deliver exceptional customer experiences. - Proactively identify and address any customer challenges or issues, working cross- functionally to drive timely resolutions. - Collaborate with the marketing team to support customer marketing initiatives, such as case studies, testimonials, and referrals. - Provide insights and feedback from customers to inform product roadmap and enhancements. - Solve the challenges you face with processes improvements that increase our team's effectiveness in supporting our customers and driving revenue expansion. - Serve as an advocate for customers, ensuring their needs and requirements are communicated effectively internally.

Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A/B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers!