Veterans Services Officer

Veterans Service Officer

 

The Montana Veteran Affairs Division is seeking a Veterans Service Officer (VSO) who has exceptional multitasking abilities and strong attention to detail. This position is located at the Havre office and serves as a case manager for veterans’ benefits claims. Responsibilities involve preparation, submission, and monitoring claims and advocating for veterans and veteran family members throughout the associated processes. This position reports to the North Regional Veteran Service Officer.   
Other duties include maintaining office files and calculating and reporting statistics of the veterans served in the Havre outreach area. The incumbent must be able to attain this within six months from the hire date and maintain a Veteran Affairs accreditation. 
The following items must be submitted with the online state application form to be considered (be sure to mark your attachments as relevant):
•    Cover Letter
•    Resume 

Duties:
•    Assess individual needs and circumstances to determine maximum eligibility for various veterans’ benefits and entitlement claims. 
•    Establish and manage veterans’ cases at various stages of completion. 
•    Research and review veteran's medical records and prior claims to identify eligibility for additional or alternate benefits and services. 
•    Submit veteran’s claims for federal processing, review applications for accuracy, conduct quality assurance reviews, and research to obtain additional information to substantiate claims. 
•    Represent client; interpret and present information necessary to justify appeals for maximum entitlements. 
•    Represent the agency at meetings, conferences, and other veterans’ events sponsored by outside entities. 
•    Coordinate with manager for assistance with sensitive or unusual veteran claim packages. 
•    Serve as veterans advocate and conduct outreach activities. 

This position is in the Veterans Services Officer Career Ladder. Placement and advancement to each career level are determined by job performance, attainment of required certifications and accreditation, and achievement of the minimum qualifications for each level. 


 

%3Cp%3E%3Cstrong%3E%3Cu%3EEducation and Experience:%26nbsp;%3C/u%3E%3C/strong%3E%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Associates degree in business communication or social services and;%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;1 Year Experience in case management, benefits and claim processing, and/or military service with an emphasis on management services. %26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Other combinations of education and experience may be considered.%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3EMinimum Physical/Mental Requirements%3C/u%3E%3C/strong%3E%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;May need to work at a computer daily for 8 or more hours at a time;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Fluctuation in workload may require more than a 40-hour workweek.%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3ETypical Work Environment%3C/u%3E%3C/strong%3E%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Normal office environment, located at Havre%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Must be able to work physically on-site in the office 80%-100% of the time.%26nbsp;%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;This position performs outreach to communities in the Havre area.%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3ECondition of Employment%3C/u%3E%3C/strong%3E%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Must pass a background check and have a good driving record.%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Must be able to attain within six months from the hire date and maintain Veteran Affairs accreditation.%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3ETravel%3C/u%3E%3C/strong%3E%3Cbr%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Yes, 10% of the Time%3Cbr%3E%26nbsp;%3C/p%3E
*!The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

Providing essential public services and government administration for Montana.