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Agent Program Manager (State Based Exchange) in Georgia - Fulton - Atlanta

Salary

$75k

Min Experience

3 years

Location

Atlanta, Georgia, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Agent Program Manager (State Based Exchange)

📁
Administrative & Operations Support
💼
Insurance and Safety Fire Commissioner, Office of - OCI
📅
About an hour ago Post Date

Under supervision, the Agent Program manager leads a diverse range of support, operational, and programmatic activities for the Georgia Access Agent Program.

Manages the tracking agent activity, including agent certification verification, de-certification, and enrollments.

Coordinates with vendors responsible for agent examination and trainings (e.g., certification coursework, exam, and agent portal).

Ensures the Agent Program Team adheres to all rules and receives adequate training to monitor compliance of consumer data against all federal and state regulations for privacy and security, including Health Insurance Portability and Accountability Act (HIPAA) compliance. 

Provides ongoing support for agents as needed, including resolving inquiries escalated from the contracted vendor responsible for the Contact Center.

Delivers presentations to agents about the Georgia Access requirements.

Conducts or participates in the development, review, revision, interpretation, and/or implementation of policies, procedures, standards, and guidelines.

Coordinates compliance with rules, regulations, and policies. 

Coordinates interaction between department operating units, other programs and/or external customers as appropriate. 

Ensures efficiency, effectiveness and accuracy of all functions through the use of computer systems, management controls, and sound organizational structure.

Oversees the development and on-going management of projects consistent with agency goals and objectives. 

Participates in the planning, coordination, development and implementation of long-range goals and objectives.

Performs other duties assigned.

Bachelor's degree in operations management, business administration, or a related field which includes three (3) years in a managerial or supervisory role; or seven (7) years of related professional experience which includes three (3) years in a managerial or supervisory role; or three (3) years of experience required at the lower level Mgr, Business Ops (GSM010) or position equivalent. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
Additional Information
  • Agency Logo:
  • Requisition ID: ADM0JEQ
  • Number of Openings: 1
  • Advertised Salary: $75,000.00
  • Shift: Day Job
  • Posting End Date: Mar 18, 2026

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About the company

Providing public services and administration for Georgia residents.

Skills

compliance