DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Child Support Services (DCSS)
Location based on the applicant's home address to the closest client-facing office

Salary:  $22.4895 - $24.8558

Grade: 20

Closing Date: April 27, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Records Manager. This position will serve as the Division's primary point of contact for records management, ensuring timely and compliant implementation of applicable records management regulations.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

- Manage, monitor, track, coordinate, and respond to all DES/DCSS public records requests.
- Lead complex, high-profile public records requests projects.
- Work closely with the DES Public Records Coordinator to ensure adherence to all confidentiality statutes and requirements.
- Collaborate with internal and external stakeholders.
- Serve as a subject matter expert in child support records.
- Coordinate the appropriate DCSS staff to assist with public records requests; compile records and support final determinations regarding document releases.

Knowledge in:
- Comprehensive understanding of child support case management processes; Case management principles and techniques.
- Federal, State, and agency laws, regulations, rules, and policies governing the child support program.
- Applicability of State statutes and administrative rules for providing Department record requests.
- Applicability of federal and state regulations and rules concerning PII and FTI.
- Research methods.

Skills in:
- Customer service.
- Interpreting court orders and judgments to facilitate related records requests.
- Preparing administrative documents required for child support program-oriented activities.
- Written and verbal communication.
- Managing numerous requests simultaneously.

Ability to:
- Safeguard information and maintain confidentiality.
- Conduct research, gather information, and communicate effectively with diverse individuals, explain complex information, analyze information, identify issues, and develop solutions.
- Handle highly confidential documents and information.
- Review previous and existing procedures to identify improvements in addressing requests and assignments.
- Meet legally imposed deadlines.

The ideal candidate for this position will have:
- Strong business and/or technical writing abilities.
- Minimum of two (2) years of child support case management experience.

- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.