Field Service Technician

State Industrial Products

Salary: $48k - $50k
Location: Forney, Texas, United States
Job type: Full-time

Required skills

account manager
Ada
compliance
customer needs
customer service
product delivery

About the role

We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:

Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
Work-life balance. We work a typical Monday-Friday 8a-4p work day with a rotating on-call schedule. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO.
Benefits and Perks. We offer competitive compensation based on sales retention and service metrics, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance.
Are you a hands-on person with maintenance experience?
Are you mechanically inclined and like to make repairs?
Are you tired of long hours in your role with no chance for financial rewards or advancement?

POSITION SUMMARY:

The Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory. This role conducts routine preventative service visits to existing customers, ensuring optimal equipment performance and chemical usage while identifying opportunities for additional products and services. Responsibilities include inspecting results (glasses, silverware, laundry), verifying chemical dosing (titration), documenting findings, performing repairs or adjustments, managing chemical inventory, facilitating product delivery, and collecting payments when necessary.

POSITION RESPONSIBILITIES:

Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis
Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively
Conduct equipment installations, removals, and after-hours service calls as needed
Ensure account retention within the assigned core business territory
Identify and recommend additional ancillary products and services based on customer needs
Document service results and chemical inventory using handheld devices and route history documentation
Replenish and maintain assigned inventory
Assist with district and inter-district coverage when required
Enforce and support corporate policies, guidelines, and safety standards consistently and professionally
Complete all required documentation, reports, and administrative tasks accurately and on time
Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.

POSITION REQUIREMENTS:

High school diploma or GED required
Background in customer service and/or sales required
Prior experience in mechanical repair strongly preferred
Proven ability to sell value-added products and services
Strong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)
Demonstrated ability to troubleshoot and resolve complex, multi-disciplinary issues
Ability to prioritize tasks, manage time effectively, and meet deadlines
Strong customer service orientation with a solution-focused mindset
Ability to operate company vehicles in compliance with fleet policy
Ability to consistently lift up to 60 lbs

THE COMPANY

State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.

#LI-Hybrid #IND2

About State Industrial Products

Manufactures and distributes industrial cleaning and maintenance chemicals.

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