Product Experience Designer

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Hybrid: Qualified candidates must live within commutable distance of a hub location listed below and should plan to spend time working from home and time working in the office as part of our hybrid work environment.
Work locations: Dunwoody, GA; Richardson, TX; Tempe, AZ or Bloomington, IL
Sponsorship: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Responsibilities

Overview
We are hiring a Product Experience Designer to join our Innovation Group department and lead end-to-end product experience design from discovery through high fidelity execution—grounded in research and user feedback, fast at generating multiple viable solution paths, and strong at stakeholder alignment. The ideal candidate will run workshops, “run the room,” mentor other designers, and partner closely with Product, Engineering, and Architecture. Experience designing with AI (and ideally building AI agents or copilots) and a strong design-systems background are highly desired.

Responsibilities

Discovery and research

• Plan and run discovery using interviews, usability testing, and rapid concept validation
• Synthesize findings into clear problem framing, opportunity areas, and success measures
• Set up lightweight feedback loops to validate direction early

Exploration and solution development

• Generate multiple distinct solution directions, not just iterations
• Create flows, journeys, IA, wireframes, and prototypes to compare options
• Balance speed of exploration with depth of refinement

Prototyping and delivery

• Produce low to high fidelity prototypes and clear interaction details
• Define pilot scopes, measurement plans, and learnings to inform go forward decisions
• Deliver build ready specs and assets, and partner with Engineering on feasibility

Stakeholder alignment and facilitation

• Lead workshops and drive decisions on constraints and tradeoffs
• Communicate design rationale linking user needs, research evidence, business goals, and technical realities
• Act as primary design point of contact for key stakeholders

Leadership and design systems

• Mentor designers and raise craft through critique and coaching
• Drive adoption of the design system and contribute patterns, standards, and governance
• Create reusable patterns and playbooks that help partner teams adopt solutions at scale

AI enabled product experience

• Design responsible AI experiences such as copilots, agent workflows, and automation
• Call out AI UX risks such as trust, privacy, bias, and explainability
• Prototype lightweight AI workflows, collaborate in GitHub and write docs in Markdown

Qualifications

Required

• 5+ years designing digital products (web and/or native)
• Strong discovery leadership with examples of research driving product direction
• Strong interaction design, IA, and prototyping skills
• Strong facilitation and stakeholder management
• Experience using and extending a design system

Preferred

• AI product experience (copilots, agents, chat, search, recommendations, decision support)
• Service design experience (journey maps, service blueprints)
• Experience leading or mentoring designers

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $120,000 - $155,000
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

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