Hybrid Call Center Trainer

Startek Myrtle Beach is currently looking for a talented Trainer with a passion for teaching others that can assist in leading our new hires to be the best they can be.

Responsibilities

Using effective training methods and techniques, is responsible for delivering training programs for new and current Customer Care Representative on new products/services, selling skills, system changes and/or new business initiatives. Identifies gaps in training curriculum, obtains approval for resolution, and takes action to correct. Prepares and submits daily training report to Training and Quality Manager and other appropriate managers/team leaders. Prepares and submits final training report to appropriate management. Interacts with clients on specific tasks, projects, and assignments (e.g., Train-the-Trainer courses). Makes recommendations on curriculum and content for Learning Management Systems/Learning Content Management Systems (LMS/LCMS). Prepares, develops and conducts personal one-on-one training and development plans for agents.

Directly supervises groups of new hire trainees and delivers corrective action if required. May directly supervise new hire trainees from Foundations Skills all the way through Product specific training. Supervises Academy Bay or production agents if necessary. Maintains New Hire paperwork (e.g., attendance, coaching and corrective action, and status position change forms).

Qualifications

✅ Excellent communication skills

✅ Able to multi-task with a strong attention to detail

✅ Skilled at facilitating and conducting engaging presentations through understanding of Adult Learning Principles.

✅ Ability to nurture and develop a team environment via productive feedback and coaching means.

✅ Must be local to our facility in Myrtle Beach, South Carolina due to the hybrid nature of the role.

✅ Prior experience working in BPO/contact centers is a plus!

If you love helping others hone their skills and master the tips and tricks you teach them, then click on the Apply link to visit our Startek Careers website and consider joining the Startek team today!