About the role
Startek is looking for passionate and customer-oriented professionals to join our team as Customer Care Executives (Work from Home). As a Customer Care Executive, you will be the first point of contact for our customers, addressing their queries, resolving issues, and ensuring a seamless customer experience. This is a permanent work-from-home opportunity with rotational shifts and weekend work requirements.
Key Responsibilities: Customer Care Executive
- Handle inbound and outbound customer queries efficiently.
- Provide accurate information regarding products, services, and policies.
- Ensure high-quality customer service by understanding customer needs and offering effective solutions.
- Resolve customer complaints in a timely and professional manner.
- Follow company protocols while interacting with customers.
- Maintain customer records by updating relevant information in the system.
- Ensure customer satisfaction and retention by delivering excellent service.
- Work closely with the team to meet performance goals and KPIs.
- Maintain professionalism and empathy while dealing with customer concerns.
- Adapt to new processes, technology updates, and company guidelines.
Eligibility Criteria: Customer Care Executive
- Education: Any graduate or undergraduate can apply.
- Experience: Freshers and experienced professionals (up to 2 years) are welcome.
- Languages Required: Proficiency in English and Hindi is mandatory.
- Work Setup: Own laptop (i5 processor, Windows 10, 8GB RAM) and a 100 Mbps Wi-Fi connection.
- Headset: Required for seamless communication.
- Shift Timings: 24x7 rotational shifts (including night shifts).
- Working Days: 6 days a week with 1 rotational off.
Key Skills Required
- Strong verbal and written communication skills (English & Hindi).
- Excellent problem-solving and conflict-resolution skills.
- Ability to handle high-pressure situations professionally.
- Customer-centric mindset with a proactive approach to issue resolution.
- Good listening and interpersonal skills.
- Strong analytical and decision-making abilities.
- Ability to multitask and work in a fast-paced environment.
- Technical proficiency with computers, CRM tools, and customer service software.
- Time management and organizational skills.
