Customer Care Executive (Work from Home)

As a Customer Care Executive at Startek, you will be responsible for handling customer queries and providing effective resolutions via phone, chat, and email. Your role will be crucial in ensuring a seamless customer experience and maintaining high customer satisfaction levels. Key Responsibilities: Customer Care Executive Address customer queries, complaints, and requests in a professional and timely manner. Provide accurate information about company products and services. Maintain a high level of customer satisfaction by resolving issues efficiently. Escalate complex issues to the appropriate department when necessary. Follow company policies and procedures to ensure compliance. Handle customer interactions with patience, empathy, and professionalism. Maintain detailed records of customer interactions and resolutions. Assist in improving customer experience by providing valuable feedback and suggestions to the team. Participate in training programs to stay updated with new processes and products. Ensure adherence to the company's quality standards and KPIs. Eligibility Criteria: Customer Care Executive Excellent communication skills in English. Education: Graduate or Undergraduate (Any stream). Work Mode: Permanent Work from Home (WFH). Experience: Freshers & Experienced candidates can apply. Laptop Requirement: Minimum 8 GB RAM and Windows 10 OS. Internet Requirement: Stable Wi-Fi connection is mandatory. Work Schedule: 6 days working, with 1 rotational week-off. Shift Details: 9-hour shift (8 hours production + 1-hour split breaks). Training: On-the-job training provided.

Startek is a global customer experience (CX) solutions provider, employing over 38,000 professionals in 12 countries. The company specializes in combining people, technology, and data to deliver best-in-class customer service for leading brands. With a focus on values, diversity, and career growth, Startek is committed to offering an inclusive and engaging work environment for its employees.