Technical Support Representative

Our Technical Support Representatives are fully responsible for handling customer inquiries via phone, chat, and email. Phone-based duties will primarily entail incoming and outgoing customer calls. Technical Support Representatives provide a high level of technical support with a positive and confident approach in a technical support environment. Role Specifics Work Location: Remote, US Travel: Less than 5% (The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.) Reporting Structure: Reports to the Support Team Lead. Schedule: The selected candidate will likely observe an 8-5 or 9-6 Mountain Time schedule. What You Will Own Customer Service and Customer Education Manage to successful resolution internal, external, and executive escalations. Provide exemplary customer support and technical issue resolution of complex problems via phone, email, and chat. Meet performance objectives in call quality, customer satisfaction, and call handling. Utilize critical thinking skills to analyze information and provide solutions. Communications and Collaboration Effectively communicate and partner with colleagues to assist in resolving client issues. Provide specific expectations and timely follow up on all customer issues. Effectively communicate and partner with colleagues to assist in resolving client issues. Facilitate screen connect sessions to aid customers in troubleshooting the product. Other Additional duties and projects as assigned and required by business needs.

StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!