Shift Supervisor/Shift Lead/Key Hourly

About the Role:

The FOH Shift Supervisor position is crucial for ensuring the smooth operation of our establishment during designated shifts. This role involves overseeing daily activities, managing staff, and ensuring that customer service standards are met consistently. The Shift Supervisor will be responsible for training new employees, resolving customer issues, and maintaining a positive work environment. Additionally, this position requires effective communication with upper management to report on shift performance and any operational challenges. Ultimately, the goal is to enhance team productivity and ensure a high-quality experience for our customers.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a supervisory role or relevant field.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Associate's degree in management or a related field.
• Experience in the hospitality or retail industry.
• Knowledge of inventory management systems.

Responsibilities:

• Supervise and coordinate the activities of team members during the shift.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Provide training and support to new and existing staff to enhance their performance.
• Handle customer inquiries and complaints in a professional manner to ensure satisfaction.
• Monitor inventory levels and assist in ordering supplies as needed.

Skills:

The required skills for this position include strong leadership abilities, which are essential for guiding team members and fostering a collaborative work environment. Effective communication skills are utilized daily to interact with staff and customers, ensuring that everyone is informed and satisfied. Problem-solving skills are crucial for addressing any issues that arise during shifts, allowing for quick resolutions that maintain operational flow. Time management skills help prioritize tasks and ensure that all responsibilities are completed efficiently within the shift. Preferred skills, such as knowledge of inventory management, enhance the ability to maintain stock levels and contribute to overall operational success.