Dispatcher/Scheduler Position
Star
- Salary
- $43k - $47k
- Location
- Modesto, California, United States
- Job type
- Full-time
About the role
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<div><strong>Benefits:</strong></div>
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<li>Opportunity for advancement</li>
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<strong>Benefits/Perks<br></strong><br>
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<li>Competitive Compensation</li>
<li>Career Growth Opportunities</li>
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<strong>Job Summary<br>Star Nonemergent Transportation</strong> is seeking a professional and highly organized Dispatcher/Scheduler to join our team. In this role, you will handle non-emergency transportation calls and make quick, informed decisions to ensure efficient and timely service.<br><br>
</div><div>The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a high level of customer service. This position plays a critical role in ensuring all trips are scheduled, routed, and monitored efficiently while maintaining compliance and operational excellence.<br><br>
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<strong>Responsibilities<br></strong><br>
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<li>Receive and manage inbound non-emergency calls</li>
<li>Collect and accurately document caller and trip information</li>
<li>Schedule same-day and future transportation requests</li>
<li>Assign and dispatch trips to drivers in real time using dispatch software</li>
<li>Monitor trips and adjust schedules as needed</li>
<li>Prioritize calls based on urgency and service needs</li>
<li>Communicate effectively with drivers and internal teams</li>
<li>Ensure all rides are assigned promptly and accurately</li>
<li>Maintain high standards of customer service and compliance</li>
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<strong>Qualifications<br></strong><br>
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<li>High school diploma or GED required</li>
<li>Previous experience as a dispatcher, scheduler, or similar role preferred</li>
<li><strong>Previous experience in Non-Emergency Medical Transportation (NEMT) is highly preferred</strong></li>
<li>Ability to handle a high volume of phone calls</li>
<li>Strong typing and data entry skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Highly organized with strong multitasking abilities</li>
<li>Ability to work well under pressure in a fast-paced environment</li>
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About Star
Provides non-emergency medical transportation for individuals with mobility needs.
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