Staples is business to business. You’re what binds us together.
Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
As a SMB Expert Representative, you will play a crucial role in engaging customers, understanding their needs and effectively communicating the value of our products. You will interact with customers through email, phone, and Microsoft Teams video meetings. Your ability to demonstrate professionalism, build rapport, overcome objections, and close deals through written and verbal communication will be key to driving customer loyalty and revenue growth. An important aspect of this role is to be customer centric and growth-oriented, aiming to help our customers grow their business with Staples
What you’ll be doing:
Engage customers through email, phone, and Microsoft Teams video meetings, responding promptly and professionally via Staples systems.
Qualify, manage, and close sales leads, capturing key information and ensuring smooth handoff to appropriate teams.
Deliver against performance targets and service KPIs, including revenue, opportunity generation, close rate, and customer satisfaction.
What you bring to the table:
What’s needed - Basic Qualifications:
What’s needed - Preferred Qualifications:
We Offer:
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
Company
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.