Lead, Contract Management Services, HR, Travel, CRES (Chennai, IN)

Standard Chartered

Experience: 10+ yrs
Location: Chennai, Tamil Nadu, India
Job type: Full-time

Required skills

Ariba

About the role

JOB SUMMARY

Supply Chain Management (SCM) is responsible for the overall commercial and risk management of the Bank’s external third-party suppliers. To meet increasing business demands, SCM is establishing a new capability to support Contract Managers/Owners in fulfilling their obligations for managing third-party contracts under their accountability.
The Lead, Contract Management Services (CMS), HR and Travel, is responsible for leading a team that delivers specialised support to Contract Managers/Owners of HR and Travel contracts including payroll system, benefits administration and cooperate travel program.
In addition to leading the team, this role serves as a subject matter expert with deep industry expertise in the category and ensures that Contract Managers/Owners receive the necessary support to meet their contract management and ownership obligations throughout the contract lifecycle, in alignment with banking regulations and risk requirements. This role oversees the continuous improvement, development, implementation, and governance of best-in-class contract management as well as overseeing the daily running of the service.

The Lead, CMS, HR and Travel collaborates closely with SCM Global Category Management Heads, SCM Category Leads/Managers, SCM Supplier Managers and SCM Cluster Leads to drive continuous improvement.

RESPONSIBILITIES

Strategy

• Support the Head, CMS in shaping and advancing the target operating model and strategy for delivering CMS services across the Bank and all categories, ensuring alignment with the Bank’s overall procurement lifecycle objectives.
• Lead CMS’s strategy across HR and Travel category, ensuring alignment with regulatory, risk and business objectives related to HR and Travel services provider.
• Drive the development of the CMS framework to establish clear roles and responsibilities, particularly in work allocation between category, supplier management, and sourcing teams. This includes defining and articulating the scope and value proposition of Contract Management Services.
• Lead and influence senior-level engagements with Business and Functions to secure buy-in for the Target Operating Model (TOM).

• Represent the function in driving and supporting continuous improvement initiatives and participating in Refinement Forums. Activities include requirements gathering, prioritization of SCM/business/function needs, adoption planning, ad hoc system testing, and collaboration with key stakeholders on initiatives related to digital transformation and enablement in line with Bank objectives.
• Champion the ideation and development of technology advancements (e.g., AI, automation, tooling) to enhance and scale CMS capabilities.

Business
• Develop and maintain strong relationships with Contract Managers/Owners and SCM stakeholders.
• Play a leading role in the development of the CMS framework and end-to-end contract lifecycle process starting with supporting Contract Managers with completing risk assessments, through to contract expiry together with the completion and delivery of all obligations.
• Build and maintain strong relationships with internal stakeholders, including Contract Managers/Owners, procurement, legal, compliance, finance, and business units.
• Act as the primary point of contact for HR and Travel CMS inquiries and issues.
• Drive adoption of category strategies and embedding sustainability as part of the CMS processes.
• Provide regular updates, dashboards, and reports to senior management on sourcing process activities and performance, including progress updates on key initiatives (e.g. FFG, cost optimisation programmes, etc)
• Support the input of design and requirements for the platform and tools strategy for CMS.
• Play a key role in driving the adoption of AI and automation, across the services suite within the capability to demonstrate efficiencies, standardisation, and digitization.

Processes
• Continuous Improvement
• Contribute to the Book of Work/Backlog of incremental change requests, strategic improvements (e.g. AI), embed sustainability into supplier engagement practices
• Support initiatives and identify use cases to optimise process and cost efficiency (e.g. FFG, AI)
• Leverage technology and best practices to streamline workflows and improve data accuracy and accessibility.
• Leverage data analytics to gain insights into CMS performance, trends and opportunities, for improvement including development and maintenance of dashboards to track KPIs and process metrics, analyse root cause for targeted improvement plans and track total cost savings achieved for cost saving programmes
• Drive initiatives to optimize cost savings and value creation through effective contract management.
• Monitor and improve end user experience.

• CMS Day-to-day
• Oversee teams delivering the CMS to Contract Managers/Owners:

Transition from Day 1 into Day 2:
• Support the Contract Manager/Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
• Ensure Contract Compliance has been completed to enable the contracts to be operational.

Key Contracts Obligations:
• Ensure that the key contract obligations are registered in the key obligations log; and
• Work with the Contract Manager to attest that the contract obligations are known and understood.
• Provide support for catalogue creation and maintenance
Spend Forecasting
• Ensure that the commercial obligations that relate to spend are recorded and logged with finance for forecasting purposes

Changes and Amendments
• Work with the Contract Managers/Owners to manage contracts changes, amendments, and updates.
• Assist Contract Managers/Owners in system meta data changes, include Contract Manager/Ownership changes
• Support regulatory driven contract change programs
Third Paty Risk Management (TPRM)
• Support Contract Managers/Owners with Day 2 period risk assessments as required by TPRM standards.
• Support the resolution of risk exceptions
Contract Lifecycle Management
• Maintain a flight plan of key contract dates (a flight plan), that includes renewal notice periods, expiry dates and
• Provide exit management support to Contract Managers/Owners, including working with Legal for termination notices.
Data Quality
• Be accountable for data quality for any information produced and maintained within the responsibilities performed under CMS for HR and Travel Contracts

Risk Management
• Identify and work with key stakeholders where applicable to mitigate risks associated with CMS, including financial, operational, and reputational risks
• Ensure all CMS activities comply with internal policies, industry standards, and regulatory requirements.
• Raise Identified potential risks in contracts and work with applicable stake holders to develop strategies to mitigate them.
• Work with applicable stake holders to manage and resolve any disputes or issues that arise during the sourcing to contract lifecycle.
• Monitor and manage supplier compliance with regulatory, legal and ethical standards
• Develop and implement risk management strategies to minimize potential disruptions in the supply chain.
• Own the internal and external audit support and related action plans.
• Establish and ensure that Data Quality is maintained to the required standards.

Governance

• Maintain governance discipline for CMS processes, service performance and manage change.
• Drive performance of the team to meet or exceed targeted metrics Establishes metrics and performance measures of the end-to-end process to drive continuous improvement.
• Acts as a key point of contact for Businesses and Functions and SCM MT for CMS HR and Travel support matters
• Point of contact for resolving CMS HR and Travel escalations till resolution
• Feeds requirements into the relevant Community of Practice (COP)

People & Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning where applicable.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Define the people capacity and capability required to operate the process area and monitors alignment to this.
• Support the people agenda and contributes to the wider agenda for people development.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leads by example to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders
• Head, SCM Contract Management Services, GPO
• Relevant Business / Function MT members and their respective Management Teams
• SCM MT
• Global Category Leads and Supplier Managers
• Contract Managers/Owners
• S&T COO Product Owner
• BPMs
• Legal
• Compliance
• Finance/Tax
• Audit/Risk
• Applicable Suppliers

Qualifications
• Bachelor's degree in Business Administration, Supply Chain Management, Law, or a related field.
• A minimum of 10 years of experience in procurement and/or contract management, and/or supplier management
• Prefer at least 5 years in a leadership role within the banking or financial services sector.
• Strong knowledge of contract law, procurement regulations, and supplier management best practices.

• Attention to detail.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in procurement and contract management software and key technology trends
• Education Bachelor’s degree
• Languages English (Must), Thai, Vietnamese, Korean, Chinese (advantageous)

Role Specific Technical Competencies
• Contract Management
• Project Management
• Knowledge in ERP system (Ariba)
• Commercial Contract knowhow
• Communication skills
• Commercial Risk Management
• Team Management
• Negotiation Skills
• Risk Management
• Stakeholder Management

Competencies

Action Oriented

Collaborates

Courage

Customer Focus

Decision Quality

Develops Talent

Drives Vision & Purpose

Gives Clarity & Guidance

Instills Trust

Manages Ambiguity

Nimble Learning

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

About Standard Chartered

International group providing corporate, retail, and investment banking services.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.