Executive Director, Senior Client Partner, PvB (Chennai, IN)

Standard Chartered

Experience: 15+ yrs
Location: Chennai, Tamil Nadu, India
Job type: Full-time

Required skills

banking
business strategy
client acquisition
client satisfaction
communication skills
compliance
end-to-end
ethics

About the role

Job Summary

Strategy

• Drive profitable growth through leadership of the team on sales management, and exercise supervisory responsibilities with a clear oversight on risk and control environment

Business

• Understanding and Knowledge of onshore and offshore Private Banking Market in India.
• Accountable for the performance of the team’s client book, including own book as appropriate.
• Develop and implement the business/sales plans for the team.
• Deliver NNM, AUM, and revenue growth targets and key operating metrics the team (such as tail accounts management, client acquisition, client satisfaction, portfolio mix, RM attrition).
• Work with Market Head to build, lead and tier up a team of world class Private Bankers and ensure that the team collaborates with support functions, business partners, and product specialists to deliver One Bank (be the funnel for RM activities).
• Assign referrals to team members and work with assigned RMs to successfully close referrals.
• Act as an escalation point for clients to identify areas of concern.
• Deliver profitable growth for the team by controlling costs and mitigating operational losses

Processes

• Support the continuous improvement of processes to increase operational efficiency and effectiveness.
• Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.
• Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.
• Ensure sales management, suitability and onboarding processes are applied appropriately

People & Talent

• Apply a sufficiently robust level of oversight and support to limit errors or malfeasance by team members, to drive business ethically and in compliance, and to develop the skills of their team members.
• Build a top team capable of ensuring delivery of the business’ short and longer-term objectives.
• Develop and embed a high performance culture with specific focus on RM capability, effectiveness and productivity, through coaching and guidance to ensure the RM delivers against the financial, non-financial and risk/control objectives.
• Build an environment of collaboration within the team by ensuring that the issues are raised and blockages are resolved in a timely manner.
• Drive RM resourcing, performance management and recognition within the team.
• Identify and address the top concerns and opportunities for performance improvement in the team.
• Manage the team’s discretionary spend, expense management

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the team and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Fulfil supervisory responsibilities in line with supervisory principles.
• Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations forms part of the culture.
• Appropriate representation at Local Client Committee and other relevant committees where applicable.
• Engage with all audit report findings for the team and ensure feedback is acted upon

Risk Management

• Act as the first line of defence for the team.
• Do what is right in order to avoid reputational risks and operational losses.
• Understand the risk and control environment within area of responsibility and drive rectification in the team as required.
• Ensure adequate and appropriate systems and controls are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation.
• Clear structures of accountability to ensure that team members are capable of performing successfully in their roles.
• Ensure effective implementation of Risk Management framework in the team (risk appetite is clear and integral to the strategy with appropriate controls, and having effective processes in place to identify, manage, monitor and report risk).
• Support the RM with the handling of customer issues, complaints, and product enquiries on timely basis in accordance with established procedures.
• Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.

Key stakeholders

• Platform Managers
• Client Service Managers
• Product Heads and dedicated functional partners
• Relevant Front office colleagues

Qualifications

Education

• Academic or Professional Education/Qualifications – relevant degree
• Licenses and Certifications/accreditations – as required by role remit and responsibility

Training

• 15 years of Relationship Management experience in Private Banking
• Excellent business communication skills
• Licenses and Certifications/accreditations – as required by role remit and responsibility
• Professional Memberships – as required by role remit and responsibility
• Bank training; i.e. mandatory & developmental – as below
• Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility
• Strong ability to develop a network of target prospects
• Proven risk management capabilities
• Firm understanding of all business guidelines and compliance issues
• Sound knowledge of financial markets and investment products
• Outstanding communication and presentation skills

Languages

• Business communications

Skills and Experience

• Sales & Relationship Management
• Market Knowledge
• Product & Processes
• Manager Conduct
• Manage Risk

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

About Standard Chartered

International group providing corporate, retail, and investment banking services.

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