Associate Director - Policy & Process (Mumbai, IN)

Standard Chartered

Experience: 8+ yrs
Location: Mumbai, Maharashtra, India
Job type: Full-time

Required skills

compliance
ethics
product management

About the role

Job Summary

• The role requires the person to ensure that all Sales procedure/platforms, Scripts, Licensing requirements, Documentation and system support are complied with as per local and group requirements for GIFT City Wealth Solutions for Affluent clients (onshore and offshore). The person will support business and products in the process design and operational set up for inbound and outbound solutions across Funds, AIFs, Insurance, Fixed Income, Deposits and Structured products

Key Responsibilities

Strategy
• The role requires the person to ensure that all Sales procedure/platforms, Scripts, Licensing requirements, Documentation and system support are complied with as per local and group requirements specifically for GIFT city for both Affluent clients onshore and offshore. The person will drive the process, both inbound and outbound solutions across Funds, AIFs, Insurance, Fixed Income, Deposits and Structured products.
Business
• Optimise efficiency while balancing the effectiveness of file processing within the Wealth function.
• Ensure support of processes for Frontline and Operations that gets delivered through a rigorous cost management discipline.
• Support processes across Funds, PMS, AIFs, Insurance, Fixed Income, Deposits and Structured Products.
• Review solutions offered by Competition across wealth & deposit products for Inbound for offshore affluent clients and outbound solutions for resident clients.
• Collaborate with country and group product teams across MI, CMPS, Equity and Bancassurance to deliver comprehensive solutions to clients.
Processes
• Ensuring the appropriateness of solutions and compliance to all internal and regulatory related policies. Ensure the implementation of appropriate systems and operational processes to measure and manage KPIs and profitability
People & Talent
• Collaborate with frontline (specialists, RMs) and support functions to deliver and provide effective client solutions and expand our International solutions proposition.
Risk Management
• To ensure timely identification, assessment, and mitigation of international solution business. Ensure adherence to Group Risk policies.

Governance
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations forms part of the culture.
• Engage with all audit report findings and ensure feedback is acted upon
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Head, Wealth Solutions and Affluent Segments, SCB
• Head, Managed Investments
• Head, Investment products and strategy, SCB
• Managed Investment Product Teams (India and Group)
• CMPS Product Team (India and Group aGroup)
• Banassurance (India and Group)
• Country Support Functions, e.g. OR, CE, Finance, Ops, HR, PDU
Other Responsibilities
• Full compliance with internal Group & external regulatory requirements
• Flawless and simplified sales execution
• Compliance to Audit and Risk related requirements

Skills and Experience

• Detailed understanding of the dynamics of GIFT City products and structuring solutions.
• Capability to build relationships with the market ecosystem
• Experience in product management
• Strategic orientation and aptitude
• Project/ Platform implementation experience of Gift City

Qualifications

• MBA Degree holder, preferably 8+ years of Wealth policies and sales governance experience for GIFT City

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

About Standard Chartered

International group providing corporate, retail, and investment banking services.

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