Referral Coordinator - GI Stamford

JOB SUMMARY:

The Referral Coordinator will be integrated into the healthcare team to promote patient centered care, have frequent contact with providers and the healthcare team, and support the closed-loop referral process.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

· Maintains ongoing tracking and appropriate documentation of referrals in the EMR

· Ensures complete and accurate registration, including patient demographic and current insurance information.

· Assembles information concerning patient's clinical background and referral needs.

· Where necessary, conducts pre-authorizations for referrals.

· Reviews details and expectations regarding the referral with patients.

· Schedules referral visits in a timely manner and informs patient of scheduled appointments

· Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.

· Demonstrates ongoing commitment to customer service excellence and supports the customer service plan. Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.

· Completes required continuous training and education, including department specific requirements.

· Complies with departmental organizational policies and procedures and adheres to external agency requirements.

· Performs other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

· High School Diploma or equivalent required with a minimum of two years of related medical office experience preferred

· Demonstrated strong interpersonal, organizational skills.

· Effective communication skills, both verbal and written English proficiency required.

· Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.

· Solid phone/customer service skills.

· Knowledge of office equipment operation, (EMR, telephone system, fax machine, copy machine, etc.).

· Ability to handle sensitive and confidential information.

· Careful attention to detail.

· Ability to work both in a team and independently.

· Ability to demonstrate professionalism.

PATIENT POPULATION SERVED:

All practice patients as needed

MANUAL SKILLS:

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, (i.e., typing on computer keyboard, use of telephone).

PHYSICAL EFFORT:

Duties involve some exertion of physical effort: ability to lift 5-19 lbs required.

PHYSICAL ENVIRONMENT:

Generally pleasant working conditions in a normal office environment. Nature of duties performed present little or no potential for job-related accidental injury.