Oracle
Website:
oracle.com
Job details:
Job Description
Job Summary As an L2 Support Engineer, you will play a critical role in ensuring the reliability and stability of our mission-critical systems supporting banking domain operations. You will provide advanced support by troubleshooting, analyzing, and escalating issues, while driving automation and operational improvements. This is a mostly remote position requiring shift flexibility, with occasional onsite presence for meetings or major activities at one of our four OFSS locations.
Responsibilities
Key Responsibilities
- Monitor and troubleshoot production systems using UNIX/Linux, SQL, and log management tools (Splunk, Grafana, App-dynamics)
- Provide second-level support for application and database issues; perform root cause analysis and resolution
- Collaborate with DevOps teams to maintain and enhance CI/CD pipelines (primarily with GitLab)
- Utilize job scheduling and automation tools (e.g., Ansible Tower) to streamline operations and resolve incidents
- Apply ITIL-based processes for structured incident, problem, and change management
- Support critical batch jobs and troubleshoot job failures across mainframe and MQ environments
- Analyze support ticket trends; suggest and implement optimizations, including AI-driven automation
- Participate in shift rotations, including APAC, EMEA, US, and occasional weekend or night coverage
Qualifications & Skills
Mandatory:
- 4–6 years’ experience in L2 application/production support roles
- Strong hands-on expertise in UNIX/Linux and SQL
- Working knowledge of basic Core Java for troubleshooting
- Experience with Splunk for log monitoring and analytics
- Familiarity with DevOps and CI/CD pipelines, ideally using GitLab
- Understanding of ITIL best practices for support processes
Good-to-Have:
- Experience with Ansible Tower, job scheduling, and automation
- Basic MQ troubleshooting and mainframe job management
- Exposure to monitoring tools such as Grafana and AppDynamics
- Previous experience in the banking domain (payments/transactions)
- Familiarity with scripting languages (Python, JavaScript, Shell)
- Experience creating and deploying AI agents, analyzing ticket trends, or leveraging AI-driven tools
- Prior knowledge of API workflows and deeper troubleshooting capabilities
- Kafka
Qualifications
Career Level - IC1
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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