ASSISTANT STORE MANAGER

The Assistant Store Manager supports the Store Manager in the overseeing of sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. The Assistant Manager also supports the Store Manager in recruiting, staffing and developing all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership Effectiveness:

• Demonstrates high degree of  professionalism in communication, attitude and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
• Communicates effectively and develops and maintains professional relationships
• Effectively teaches,  demonstrates and implements training programs to ensure staff is trained  in product knowledge, clienteling and relationship selling skills
• Promotes and supports the St. John customer  loyalty programs
• Create and maintain positive employee relations by leading and developing a professional store team
• Assists Store Manager and  administers on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan
• Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals
• Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives
• Supports in the recruiting, hiring and development of top sales professionals; maintain an active networking group
• Assists Store Manager in maintaining staffing levels in accordance to store headcount
• Develop staff for internal succession planning
• Resolve client issues and  requests in a efficient and quick manner
• Demonstrates high level of  quality in work, attendance and appearance
• Solves problems/issues methodically and with a sense of urgency
• Takes appropriate partnerships with Store Manager,  Human Resources and other corporate partners

Business Development:

• Assists Store Manager in developing and implementing a strategic plan to achieve store business goals
• Sets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achieved
• Coach and develop staff to exceed individual and store goals
• Communicate and successfully promote programs, marketing tools and events aimed at increasing business
• Utilize and maintain client database for phone calls, appointments, and events
• Understands the company’s business strategies and direction
• Follows through and accomplishes multiple projects / priorities in a timely manner

Operations:

• Support Store Manager to achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reports
• Maximize store profits through inventory management
• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Ensure accuracy of Company in store promotions and merchandise markdowns
• Promptly and accurately complete New Hire Paperwork and separation paperwork per Company procedures
• Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving
• Ensures accuracy of all POS procedures and conducts training of POS System to staff
• Opens and closes the store performing all tasks to Company standard
• Supports in the preparation and  facilitation of required Store Meetings
• Maintains standards of cleanliness and organization
• Maintain store and staff safety
• Monitors and maintains compliance to all Company Policies & Procedures
• Adhere to Timekeeping procedures
• Adhere to local, state and  federal laws

Education/Experience:

• 2-3 years retail management experience
• Luxury experience preferred
• Retail operations knowledge including: sales, customer service, merchandising, inventory control, store Profit and Loss statements and inventory control
• Good computer skills: Word, Excel, Microsoft Outlook and POS systems
• Ability to work varied hours: nights, days and weekends to support the business needs