Description
Who We Are
St. Francis Healthcare System of Hawai‘i uplifts families through compassionate care and a strong commitment to community. Guided by our mission to provide excellent, ‘ohana-centered hospice and supportive services, we remain rooted in our core values of grace, peace, unity, and legacy. Every team member plays a vital role in living this mission with heart, dedication, and a spirit of service. We cultivate a supportive environment where excellence is nurtured, teamwork is celebrated, and each person's contribution is valued. At St. Francis, healthcare is more than a profession—it's a calling. We welcome you to join our team and help carry forward our legacy of caring for Hawai‘i's people with purpose and aloha.
About the Role
The Clinical Informatics Nurse supports the optimization of hospice clinical documentation, EMR workflows, and revenue cycle–related processes. This role evaluates current documentation practices and system build, identifies inefficiencies and redundancies, and collaborates with clinical, quality, and billing teams to enhance performance, improve user experience, and strengthen the organization’s ability to capture appropriate reimbursement.
The Clinical Informatics Nurse serves as a subject-matter expert in bridging clinical practice and technology, ensuring documentation meets quality standards and aligns with regulatory requirements while advancing operational efficiency.
Major Responsiblities/Essential Job Functions
Clinical Informatics & Workflow Optimization
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Develops optimized, user-friendly workflows that support regulatory and hospice best practice and compliance, quality documentation, and accurate, timely billing.
Documentation Quality & Compliance
Revenue Cycle & Billing Support
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Recommends system enhancements that streamline claim submission, reduce denials, and support full, compliant revenue capture
Training, Education, and Change Management
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Assesses gaps or inefficiencies in staff training needs and ensures training of clinicians and interdisciplinary team member on EMR functionality, documentation, standards, and workflow changes.
Cross-Functional Collaboration
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Works closely with clinicians, leadership, quality, billing, and IT teams to ensure clinical goals, workflows, compliance, and system performance.
Requirements
Education & Training
Bachelor’s degree in Nursing required. Master’s Degree in Nursing Informatics or related field preferred.
Licensure
Current & Valid State of Hawaii RN license
Experience & Other Qualifications
- Minimum 5 years of nursing experience, including 2 years as clinical informatics analyst or EMR superuser.
- Demonstrated experience in clinical informatics, EMR optimization, or workflow redesign.
- Ability to translate clinical needs into system design and workflow solutions.
- Strong analytical skills with the ability to assess processes and propose improvements.
- Strong verbal and written communication skills.
- Advanced computer and data analysis skills.
- Strong collaboration skills with the ability to influence across the organization.
- Ability to promote the change process in a positive and supportive manner.
- Flexible schedule based on business need
- Nursing experience in Hospice or Palliative care
- Strong understanding of hospice documentation requirements and regulatory standards.
- Informatics certification (e.g., ANCC Informatics Nursing Certification, HIMSS CPHIMS, vendor-specific certification).
- Experience with hospice EMR systems; experience with WellSky preferred
- Demonstrated experience with rev cycle, billing processes, or clinical documentation improvement initiatives.
Summary
Demonstrates clinical competency according to the standards of nursing practice within clinical specialty. Responsible for the development and implementation of clinical courses needed. Works with Nurse Managers to identify educational needs of nursing staff. Uses advanced knowledge and skills, functions as expert clinician and consultant to staff, patients and their families.